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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by Kristy Merriam Shape What Comes Next: Take Our 2025 Community Survey! You’ve built this Community into something incredible.... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Ramya V Specialist Creating Tasks from Calendar Interactions in FSM Dispatcher Workspace This article explains ... Read More Its_Azar Specialist Just-In-Time (JIT) Role Provisioning in ServiceNow — A Smarter Alternative to Permanent Access This article explains ... Read More prerna_sh Specialist Smart Lead Routing Assistant: Built with ServiceNow Build Agent || #BuildWithBuildAgent Challenge This article explains ... Read More mayankkumar Specialist "SkillMatrix AI" - Built with ServiceNow Build Agent #BuildWithBuildAgent Challenge As part of the #BuildW... Read More Its_Azar Specialist How I Built a Fully functional Custom application Using ServiceNow Build Agent in Just 6 Prompts As part of the #BuildW... Read More Anil Nemmikanti Specialist Record is being aborted on update but there is no abort BR on the same table. How it is possible? As part of the #BuildW... Read More shreedevin Specialist Building “Simply Thriftify” with Build Agent . My Journey in the #BuildWithBuildAgent Challenge As part of the #BuildW... Read More Its_Azar Specialist Top 10 ServiceNow Tables Every Developer Should Know 1. sys_user – The Users Table This table stores all us... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Live on ServiceNow: [EMEA] Software Asset Management Office Hours Hosted by Lolita Honkpo 2 Dec, 2025 12:00 AM PST Event Details Online Live on ServiceNow: Empowering Your Success with AI-Enabled Regulatory Change Management Hosted by Lolita Honkpo 2 Dec, 2025 08:00 AM PST Event Details Online Live on ServiceNow: Get Started with Security Operations Applications Hosted by Lolita Honkpo 2 Dec, 2025 08:00 AM PST Event Details Online Live on ServiceNow: Platform Academy Hosted by Lolita Honkpo 2 Dec, 2025 10:00 AM PST Event Details Online Live on ServiceNow: ServiceNow Impact Office Hours Hosted by Lolita Honkpo 2 Dec, 2025 10:00 AM PST Event Details Online 12/2 Webinar: Accelerating Development with ServiceNow Build Agent Hosted by Mary Kay Pierso 2 Dec, 2025 12:00 PM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Troubleshooting & Diagnostic guide for incidents

Hi, There is a Customer Service Problem Management (CSPM) application that agents can use troubleshoot for a case. The case is routed to CSPM application during diagnosis Is there anything similar to CSPM for incidents that can used for troubleshooti...

  • Question
  • Incident Management

SolarWinds fields update issue on servicenow instance.

Hello All, In the Network Gear class record the IP address is not getting updated from Solarwinds. I have configured SolarWinds Service Graph Connector.And also the Serial Number is not getting correctly updated on Hardware assets from SolarWinds.Cou...

  • Question

Mega Menu Capabilities

What is the maximum number of taxonomies, topics and levels in Employee Center Mega Menu?

  • Question

Resolved! Issue with HTML field – users can’t update values (Zurich release)

Hi everyone,I’m facing an issue with an HTML-type field in one of my tables. Non-admin users — who have access to the table and its fields — are unable to insert values into this field when creating a new record, or update it in existing records.At f...

  • Question
  • ACL
  • field
  • html

Walk up experience issue - skill based routing

While setting up walk experience I am trying to do skill-based routing  after adding a reason for visit and under that reason a skill and under that skill an agent but when we impersonate that agent the request does not get automatically routed to th...

  • Question

Related list Query for reporting

Hi Team , I have requirment below Report on sc_req_item table where item.name is ABCwith related list condition where task short description = "XYZ" & state is pending/open how do i give Related list condition ?

  • Question

Skill Based Routing for Walk-up

Hi Team, I am new to Walkup module and looking for support in implementing skill based routing for it. (based on location/language). I already configured below object but still its not working:1. Skill, Skill Determination Rule, and enabling Business...

  • Question

Show more results as Catalog Item Variable for specific group

Hi,I have a catalog item variable that references "cmdb_ci_business_app".Now, I want that variable to only show results that:1. Are Active2. Have the status "In Production"3. Managed By Group, which must be one of the groups the person is a member of...

  • Question
  • ITSM: General

Product Models & CSDM

I've found the descriptions about Product Models (cmdb_model) quite confusing - since CSDM 5 there seems to be a much larger focus on this, but it's not quite clear if the intended purpose of the table is CI/Asset driven (Infrastructure components) o...

  • Question

Best practices around preventing skipped records

We are a new-ish customer using ServiceNow, haven't worked on the platform before and mainly use it for the GRC module at the moment. We want to stay as OOTB as possible to prevent skipped records, what would be the best way to make updates to defaul...

  • Question

Using Recipient List to populate Notification recipients

Hi all, We use a Recipient List to dynamically build our Major Incident recipients, this works great within Task Communications Management. The recipient list is added to the email client template when sending Comms for a P1/P2. What I want to achiev...

  • Question

Creating report

I need to create a report for problem metric to find the actual average of each state  moving from one state to another and need the current state as well. 

  • Question
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Announcements

Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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