ServiceNow Community

(Article7_TM) Different methods to populate receipents Dynamically in the Email Notification

Methods for Dynamic Recipients Population:Event-Based (Most Common):Create a Business Rule to fire an event (gs.eventQueue).Pass the target user/group sys_id in the parm1 parameter.In the Notification, check the box Event parm1 contains recipient."Us...

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Actual start and Actual End Dates are not updating after change Task closed

Hello, Actual start and Actual End Dates are not updating after change Task closed. This is working fine for Normal, Standard, Emergency. Now we have created a new change type as well, for that this functionality is not working. I found below busin...

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Resolved! GRC Feature roles plugin (sn_grc_ftr_role)

Hi. Has anyone used and configured the "new" sn_grc_ftr_role plugin? I was naively thinking that it was shipping new, more granular, roles with new ACLs but after installation, there are no such new roles added to sys_user_role. Instead it adds a t...

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Custom workspace - Change default list

When I create a page in custom workspace with list template, it shows with default list. How do I populate my own list? For which I have created sys_ux_list , category and configuration for it.

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Correctness Scorecard Not Visible on CMDB Workspace

Hello Team,I am unable to see the Correctness Scorecard. The staleness evaluation status is showing as “Max Failure,” even after increasing the maximum threshold. By default, it was set to 50,000, and I increased it to 70,000 for testing purposes. Ho...

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I have a requirement in a Record Producer where I need to restrict a variable input to a maximum of

Hi All,I have a requirement in a Record Producer where I need to restrict a variable input to a maximum of 100 characters at the time of submission.The user should not be able to submit the record if the entered value exceeds 100 characters. I would ...

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Copy of 'Triage and categorize ITSM incidents' agentic workflow is not working properly

copy of 'Triage and categorize ITSM incidents' agentic workflow is categorizing incident category & subcategory but its not classifying service/service offering.anything to update ?

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Instance Performance Monitor

Hello All, We would like to create a dashboard to monitor instance performance proactively Not using instance Observer.is it possible? if yes what are the tables and Metrix i can use to build that .? your insights would be most valuable. Thanks in a...

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Discovery error for cmdb_ci_db_mssql_instance credenditals

Hello folks, We have an issue where the discovery models are showing a mismatched discovered version. Additionally, the discovery is failing with the following error: "Please check cmdb_ci_db_mssql_instance credenditals and run discovery again!". Ple...

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Migration of Resource Plan to Resource assignment Issue

Hi Experts, We are testing the migration the migration of resource plan to resource assignment, after we click the 'Migrate resource plan' related link in Demand, nothing happens, resource assignment is not created and resource plan migration field i...

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Resolved! How to create Api with oauth so any other third party tool can consume

Hello All,I want to expose one api with one thirdpart tool but it should also have ouath as authenticaion method.How i should create this?Any idea @Ankur Bawiskar ?

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Resolved! Azure Cloud Discovery :Relationship between Cloud Service account and VM and Key Values

Please help me in understanding :Is there a way to directly establish a relationship between the VM and related Cloud Service Account? I could only see that the account id of the Cloud Service Account is a part of the Object Id of the VM and there is...

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Cloud Provisioning and Governance

Demand rating calaulation

I’m trying to understand how ServiceNow calculates the final rating value from user assessment responses in Strategic Portfolio Management.

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Resolved! Question about Views and View Rules

You know how in the header of a record/form, you can select which view to see the form in? How can I edit the choices of Views that a user can select based on their role? I understand that View Rules simply set the view based on role, but my requirem...

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clicking on new button in related list gives an alert : failed to execute action

In the service operations workspace, in related list - child incidents, related records tab, there is a new button.We have to customize the button in such a way that it opens a modal pop up with 3 options in the dropdown. Based on the user selection...

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