Cloned Now Assist “Resolution Notes Generation” Skill Using OOB Skill Config Instead of Cloned one

Hello, I’m currently exploring the OOB Now Assist skill “Resolution Notes Generation” by cloning it. This skill contains a tool named “ShouldTriggerRecordAndKBLookup”, and I’m currently stuck at this point. As far as I understand, this tool checks th...

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Can't able to create flow in sc_req_item

I can't able to create a flow in sc_req_item. Can you help me what went wrong   

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Does the Badge Reader in Walk‑Up Experience perform login or just check‑in?

Hi everyone,I’m trying to understand how the Badge Reader Integration works with Walk‑Up Experience. When a user scans their badge at an on‑site Walk‑Up, I’m not sure whether this action:1️⃣ Logs the user into ServiceNow,or2️⃣ Simply identifies them ...

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Record Producer Not Creating Record When Used in Workspace (Submit Button Not Working)

I’m working on a Record Producer that functions perfectly in the standard UI—it's creating records in my target table without any issues. However, when I add the same Record Producer to my Workspace using the Catalog Item component(ui builder) , the ...

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Question on Script include

I wrote a script include in Employee center core and a client script in the same application for a record producer.There I have a requirement to check if Requested for is a member of HR groups or not.I created a field and marking it based on the scri...

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Trying to set catalog variable fields read only on record producer in sn_hamp_loaner_asset_order

None of the usual methods appear to have any effect.  Anything special I need to do here?

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Issue with Zurich Version

Below onChange Client script is working in yokohoma but not in zurich, can someone please help me to understand on what is the issue? function onChange(control, oldValue, newValue, isLoading) { if (isLoading || !newValue) return; va...

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AA

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OAuth 2.0 setup for Jira Spoke – Need Help

Hi,I’m trying to configure OAuth 2.0 authentication for Jira Spoke in ServiceNow.Has anyone implemented this successfully? I need help with the Jira app configuration and the Connection & Credential setup in ServiceNow.Any guidance would be helpful.

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eBook is absent in Library ""Failed to load Inkdocs

In order to begin with ServiceNow FundamentalsI need access to eBook when I try to access it, it remains empty with error "Failed to load Inkdocs"please help 

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CSA Exam Registration

I am unable to register for CSA exam using my learning credit. Please, advise. 

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Enlarge the certification

Hello, I'm trying to enlarge my certification picture on ServiceNow website. I went to my profile & setting and try to double click on my certification or unable to find anywhere to make it bigger. I used to do that on the older website. Thanks for y...

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SNAF eBook

Has anyone had an issue where you are trying to access your SNAF eBook for the labs and are getting this message "Failed to load Inkdocs." 

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