Need to display the description near to business application field for each and every application

Need to display the description near to business application field for each and every application. This is a existing reference field and fetching it from the business application table. i also need to fetch the description as well in the highlighted...

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Is Customer Service workspace rename to IT-service Desk workspace?

We have installed CSM Configurable workspace plugin but could not find the Customer Service Workspace. I tried to directly navigate to the link which is now/cwf/agent/home but in this new instance it is opening IT Service Desk Workspace. Not sure wha...

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Need to display the description near to business application field for each and every application.

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Draft and Populate Catalog Item Variables From Flow or Business Rule

Hi, I have a requirement where if a user gets deactivated from our organization, we need a request submitted to revoke their software license. How can this be achieved? Currently, it's somewhat of a manual process, although it is mostly automated oth...

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ServiceNow Modules vs Platform Capabilities Clearing the Confusion Once and for All

ServiceNow Modules vs Platform Capabilities: Clearing the Confusion Once and for All IntroductionAs ServiceNow adoption grows across enterprises, one confusion continues to surface repeatedly in the community: What is a ServiceNow module and what is ...

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• Best Practices
• Now Platform App Engine
• Scoped App Development
• Service Portal Development
• User Interface (UI)

ACL Issue in Flow When the Flow is triggered by the System

Hi All/ @Ankur Bawiskar  I have a flow which is triggered at 4:00 AM GMT. Now in that flow I am using look-up record for the table X and then sending an email using Send Email Action. In Send E-mail body I am using Table X record attributes using dat...

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Live Instructor-led Training for CSDM 5.0

I am aware of the on-demand training content in the ServiceNow University, but we're looking for a live instructor-led option. Does anyone know if there are currently any existing courses, or any plans in the future to offer something like this? Than...

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Access analyzer is showing as passed but user is not able to access write for the field

HI All, A field in incident table is not editable even when user is passed all ACL's. I have tried to debug using access analyzer it is showing as passed as below but still when i impersonate and open record that field is still read-only. i am using ...

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life cycle control

I am trying to update the lifecycle stage and lifecycle stage status on server table but as there is no pair present in lifecycle control table, the updates are not reflecting on the records. but few months back the value was getting updated. is ther...

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Agile Development 2.0 Deprecation: Get the Facts Before It Impacts You

If you’ve been working with ServiceNow, odds are you rely on Agile Development 2.0 apps and plugins or you’ve worked closely with teams that do. This isn’t just "another product update." The upcoming deprecation of Agile Development 2.0 is going to b...

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App gallery build agent PDI

When on the home screen of the developer page there is an app library section to see some apps built and it says 'Discover ready-to-build app patterns and launch them instantly with Build Agent.' When I go there and find one I would like to checkout ...

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AI Voice Agents Are Here: Autonomous Service That Delights

We're excited to announce that AI Voice Agents are now live on the Now Platform!   AI Voice Agents bring natural, human-like conversations to your customer and employee experiences—answering questions, resolving issues, and completing tasks through v...

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• FAQs

Certificate Creation Flow in ServiceNow (IP-Based Discovery)

Certificate Creation Flow in ServiceNow (IP-Based Discovery)Discovery ExecutionShazzam scans IPs and detects TLS portstls_ssl_certs probe performs SSL handshake and captures the certificate chain.Payload StorageCertificate data (XML payload) is store...

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