ServiceNow Community

How to create a custom button in Service Operations Workspace (Express List)

Hi, In Service Operations Workspace, under the Express List view for alerts, I’d like to add a custom button (for example, "Update Remote Task"). Thanks in advance

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Resolved! Populate MRV in a record producer with data by an imported excel

Hello everyone,I have a record producer in which I can upload an excel file which gets directly inserted in the sys_attachment table.Now I have to insert that imported data (simple strings) in my MRV. I've found similar posts: Automatically fill the ...

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QUESTIONS

1.Write a script to find which "Assignment Group" has the highest number of "Open" incidents currently.2.Calculate the percentage of Incidents that were "Resolved on First Contact" vs total incidents created today.3.Write a script that returns the c...

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AI Agent Masterclass - Overview, Recordings and Resources

AI Agent Masterclass From Strategy to Scale in 5 Sessions By EMEA AI Solution Architect Team Why This Masterclass? AI Agents are everywhere in the news. Every vendor promises they'll transform your business. But when you try to get started, yo...

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Parse excel to feed data in MRVS using data source

Hi Team, We have a catalog item for Bulk Upload of hardware required for new hire. When an excel sheet containing the data is attached to the catalog, every row of the excel should convert into a new row in the MRVS. Every column of the excel will be...

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Resolved! Inquiry on Flow Designer: Create an approval reminder for range of time

Is it possible in ServiceNow to create a subflow that performs the following?Sends approval reminders with a maximum waiting period of 21 days for outstanding approvalsAutomatically cancels the Service Request (SR) if the approval is not completed wi...

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HAM SNU course is not getting completed.

I have completed labs and learning topics of the on-demand "Hardware Asset Management (HAM) Fundamentals (Zurich)" course. Still, its completion status showing as 89%. I have to make it 100% to obtain the CIS-HAM voucher. PFA screenshot.So, could you...

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I just passed my CSA but I'm not sure where to look for work

Any ideas on where I can start and learn under some great people as I pursue my career??

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Resolved! is it a must to complete the course in now learning before csa exam

im a new person to this platform and i have a doubt that whether it is a must to complete the fundamental course for the CSA examinaton. Or can i directly apply for the exam. Please let me know And also i would like to know is there an other expenses...

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PA Dashboard related

I have a PA widget that stores data. When I set the period field to 6 months, it displays 1.5 years of data instead of just 6 months.

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I want to give access to KB Managers to add articles as Featured Content like KB admin

I want to give access to KB Managers to add articles as Featured Content ike KB admin but New UI button on Featured Content related list on Knowledge Base is missing for KB managersKB ADMIN view:- KB Manger view:- configuring list contraol giving f...

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AI agent analysis when incident is updated

The requirement using AI Agent Workflow is , when a incident is updated by caller while incident is in resolved or on hold state then, the ai agent should automatically detect the updated value or field and then determine whether the incident fields ...

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Service Bridge Remote Choice Definitions - Empty on Consumer Side?

I have a Remote Choice Definition on the Provider instance that references sys_user. On the Consumer side, this field is showing empty. This is a domain separated instance. I can't figure out how/where to set this up to ensure my Consumer can see THE...

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Business applications vs locations

Good morning, I am currently working with a customer that is on ITSM Pro. We are deploying Incident, Change, Request... the customer is decentralized, meaning that there are 20 seperated divisions (BUs) spreaded globally. We have imported their Busin...

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integrate servicenow with microsoft form

I have a scenario. Whenever someone submit a Microsoft form, a case should be created in ServiceNow. Can anyone please guide me on how to do this? What procedure should I follow? We don't have integration hub subscription.

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