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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Save $200 on your ticket to Knowledge + CreatorCon 2026 Save $200 on Your Knowledge + CreatorCon 2026 Ticket H... Read More Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by Kristy Merriam Shape What Comes Next: Take Our 2025 Community Survey! You’ve built this Community into something incredible.... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

Support for the RoadMap

Hi everyone,I’m new to ServiceNow and would like to start learning it from scratch with a proper and structured roadmap. I’ve already created my developer instance, but I’m a bit confused about where exactly to begin and how to progress step-by-step....

  • Question

The array are not Returning values

Hello Team, I was practicing the Array concept in ServiceNow.I have written a script include where it will return the groups , a particular user belongs to.Script:   usergroup: function() {        var arr = [];        var gr = new GlideRecord('sys_us...

  • Question

How to Provide an Timer Clock in the Agent Chat Conversations

Hi All, I am looking for incorporating the 2 min timer before the chat session ends. If user is not responding to agent for certain time, the inactivity timer triggers then a remainder message has been sent and session ends automatically. After the r...

  • Question
  • Agent Chat
  • Virtual Agent

A2A Implementation Guide for Genesys Cloud and Service

Dear SNow Community,  I've a requirement to route an incoming voice call on Genesys Cloud to ServiceNow Voice Bot.  Could you please point out to step by step for implementing this functionality?  Note: I have successfully integrated Unified Experien...

  • Question

Microsoft Copilot - ServiceNow Connector

What do I need to do get serviceNow Connector ready? Is there a sandbox ServiceNow environment where I can create the ClientId/secret? thanks  

  • Question
  • copilot
  • External Content Connectors

Can't change user role to admin for my PDI

Hello SN community, I have requested a PDI to practice, the "Change User Role" is dimmed as per screenshot, I have tried to reset and wipe my instance a lot with no clue, I have also released the instance but the issue persisted. KFYA

  • Question

CIS-ISTM Task 22

What went wrong can anyone help please

  • Question

Resolved! Dependent Dropdown Implementation in UI Builder

HiI have implemented two dropdown fields in UI Builder where the second dropdown is dependent on the first. Based on the value selected in the first dropdown, the related values are dynamically displayed in the second dropdown. If the first dropdown ...

  • Question
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