ReleaseOps: The Control Tower for Your ServiceNow Deployments

If you’ve ever chased down missing update sets, guessed which version of a script include made it to production, or been asked “what’s going live this weekend?” with no real answer, you’re not alone.   ServiceNow developers and admins have lived with...

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Interactive filter on Catalog Item details

Hi,I have a use case that the catalog item manager needs a dashboard that when he enter the name of an catalog item via a filter he is able to see the details of the catalog, such as variables (questions), category, catalog, company/department associ...

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Hide Create Status Report button in Project Workspace

I want to hide the status report button on project workspace but, i am not able to do that.Hi All,   Any help will appreciate on this. I want to to hide the "Create Status Report" button in project workspace. Here are the steps to go there 1. Open Pr...

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Instance scan check script creation

I am new to instance scan check scripts.I want to create an instance scan check script where table is item_option_new if type is not Reference, List Collector, or Lookup Select Box, then variable values for fields reference and reference_qual is empt...

• Question

Jira Spoke, bi-directional integration of on-premise Jira to ServiceNow only working one direction

We have a on-prem Jira instance and have connected it to ServiceNow.We are using IPA Key for Credentials.Using our Mid Server for connection.For Connection & Credentials Alias - using Jira Spoke with HTTP connection, Basic Auth with API Key, Connecti...

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I want to extract the fields getting displayed at different views of incident table in excel format

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How to Configure/Specify the Fields Returned by an AI Agent Search Retrieval Tool

I am using AI Agent Studio to develop an AI Agent. Under the Create and manage menu of AI Agent Studio, I've defined the specialty, and in the Add tools and information section, I have added a Search Retrieval Tool as shown in the first screen shot. ...

• Question

How Do You Abort/Stop a Running AI Agent

How do you abort or stop a running AI Agent? See the screenshot below taken from the AI Agent Studio Activity tab, where some of the executions have a state of In progress. In the first instance, I initiated the agent from the Now Assist panel on a c...

• Question

Issue Type ID not populating

Hello,  I’m working on a bi-directional integration between JIRA and ServiceNow. I have successfully created the Credentials and Connections. However, when I create a flow in my Office instance, the Project ID is populated, but the Issue Type ID is n...

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Rising star nominations

When will rising star nominations begin for december month?Always they are conducted twice a month. Right?

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Need Help: Make Attachment Mandatory on submission Only When Subject Person’s Country = India

Hi Community,I’m working on a requirement for a record producer in Service Portal where:There is a reference variable called Subject Person (points to sys_user).If the selected user’s country = India, then at least one attachment must be added before...

• Question

Data Visualizations ONLY load if user has elevated access

Good afternoon,I just migrated (non-prod instance) to Platform Analytics/Data Visualization. The dashboards and reports all converted but when an ITIL user tries to access a Data Visualization (one that was created by that person and/or shared with t...

• Question

Widget/Modal help

I posted a question last week to help get me started with a portal (custom) widget and I was able to get the data from the client to the server (run a script include) and then spit back a value from the script include.Looking at it further, now I wan...

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