ServiceNow Community

What is the use of 'product_instance_id' on IRE rule?

On CI identifiers, I see that a new identifier entry is introduced. What is the use of it ? when do we use it?

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Unable to login to the instance

My developer instance https://dev230501.service-now.com/ I'm unable to login to my instance its showing incorrect details though my details were correct. And also showing Verify your identityEnter the code sent to your email adXXX@example.combut thi...

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Why Restrictions on Firewall tables?

Why Firewalls related tables like'Palo Alto Firewall Devices' [cmdb_ci_firewall_device_palo_alto]Cisco Firewall Devices [cmdb_ci_firewall_device_cisco] We want to create few firewalls in those tables, but NEW button is disabled OOTB.We want to delet...

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Application Navigator

What would NOT appear in the Application Navigator if `service` is typed into the filter field?A. Configuration > Business ServicesB. Self-Service > KnowledgeC. Service Portal > WidgetsD. Incident > Assigned to me

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How to create macro button in servicenow portal form

I wanted to create a macro button on portal form named as "ADD', and if we click on add button then it should automatically copy the value mentioned in another variable "Description" and add this value in another exiting Multirow variable as a record...

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Set a risk assessment due date

Hi All - I have a requirement to set the default risk assessment due date to a custom value . Where should I set this setting set up ?

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Service Mapping query

Hello everyone,I have a quick question regarding Service Mapping implementation. Our MID Server is hosted on-premises, while the entry point for the service is a SaaS platform URL. I’d like to understand what requirements or configurations are needed...

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Service Mapping

Resolved! Knowledge Base Search results can be sorted by which of the following?

Knowledge Base Search results can be sorted by which of the following? (Choose three.)A. Most recent updateB. PopularityC. RelevancyD. Manager assignmentE. Number of views

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Now Assist panel is not visible even if it is already enabled in Now Assist experience

Hello everyone! What could be the possible reason why the NAP is not visible in the instance along with the other button such as the sidebar discussion even if it was already enabled in the Now Assist experience? Do I also have to enable the Now Assi...

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Resolved! Unable to get Finacials section of Portfolio Planning Workspace to work

Hi experts,I am not able to get the Finacials section for working lens of Portfolio Planning Workspace to work. I have followed all steps to configure the portfolio financials in Portfolio Planning as per the instruction https://www.servicenow.com/do...

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Project Portfolio Management

Data collection jobs Performance Analytics

Dear friends, I run into a problem around data collection jobs for Performance Analytics. My goal is to have a daily job that runs every morning 2 AM UTC +2. I collect all records of the table sn_vul_vulnerable_item with a closed date of Yesterday. ...

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How can we configure the Now Assist for CMDB

Hi All, We have a requirement, where the customer wants to use now assist for CMDB. Use Case: If an incident is already opened for one CI then next time when we open an incident with same CI then it will show all active incident raised in past Re...

Question

Restrict particular domain from registering into Community portal

Hello everyone, I recently developed a community portal for my client. Now, they are requesting the ability to block specific email domains (e.g., gmail.com, yahoo.in) from being used during registration. I have already informed them about the existi...

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Community
domain separation
Integrations

Add variable to the secondary fields displayed on header in workspace

@Ankur Bawiskar I have a custom workspace create into custom application and I want to add some fields created date fields beside the category onto the record page of the incident, (in my application it is requested item table),here is the screenshot...

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Add fields under this table (workspace)

In Incident form, when I click on the caller reference icona popup window will appear of the user table.There I need to show up some more fields next to email.This should work in workspaces as well,How to do it?

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