ServiceNow Community

Approver changing answer breaks the approval process

I have encountered the following scenario which breaks the change process leaving it stuck in assess/auth: Approval rule: one approver from each group or any reject - created by 'ask for approval' flow actionlets say we have 2 group approvals pending...

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The activity doesn't appear in the service portal requests.

In the service portal requests, how do I add an activity tab to show additional comments and work notes?Currently, the activity disappears every time the RITM state becomes pending. I've already checked the UI policy and client script and haven't fou...

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Data Manager retire Policy

Hi All,in my PDI i tested the 'Retire Policy' in the Data manage for stale CI ( 2 CIS ) which were not updated for specified timeframe(More than a month). it created Remediation tasks in the cmdb_data_management_task_to_ci table. once of the task wa...

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How to create a flow for multiple service requests

HI, Please advise how to create flow for below requirement, All The service requests have to get approval before the task can be generated. ServiceNow autogenerates SR approval collected (User Approval → Yes, Manager Approval → Yes, IT Approval → Yes...

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Title: How to prevent sys_id from being appended to sysparm_tiny URLs?

Hi Community,I’m working with Customer Service Case (sn_customerservice_case) records and using tiny URLs (sysparm_tiny).In some cases, ServiceNow generates a clean URL like:sn_customerservice_case.do?sysparm_tiny=XXXXBut in my instance, the tiny URL...

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Time cards are visible when resource status is still pending - SPM

Hi all, I have a question regarding the SPM Time Card and Resource Assignment process.Currently, when a Resource Manager assigns a task to a resource, that task becomes immediately visible in the resource’s Time Sheet Portal, even if the Resource Sta...

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Before the user updates the CMDB record I want the CI to be sent for approval.

Before the user updates the CMDB record I want the CI to be sent for approval. Once approved the chnages should be reflected in the Database..How to acheive this?Description: Could you please let me know how can we acheive the below requirement.Below...

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Defining HR Services: When should an HR Service actually be multiple services?

Whether you're a new customer implementing HR Service Delivery for the first time or an HR power user reassessing your current state, defining HR Services is a crucial step in ensuring a smooth and efficient user experience. There are many nuances to...

Article

I was trying to combine three tables and planning to build a database view

I was trying to combine three tables and planning to build a database view, please check below and confirm what I did wrong?When I click on trynow, getting below error. @Ankur Bawiskar

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Incidents should be see only the group

Hi Team, I have one critical requirement:I have 3 groups: HR-A, HR-B, and HR-C, and one parent group, HR-Parent.1. If incidents are assigned to the HR-A group, HR-A group members only should see those incidents. Same as the remaining groups also. But...

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Version Control functionality in Servicenow

Is there any built-in functionality in ServiceNow to handle version control?If yes, how can it be implemented?I want to track my project-related changes (orders/customizations) using version control. What are the recommended approaches in ServiceNow ...

Question

Reuse same record producer for multiple HR Services

Hello! Is there a way we can create multiple HR services and just use one record producer for several services, for example let's say the questions asked to the employee in the record producer are the same for payroll inquiry and payroll issue. Can w...

Question

Delegate Functionality in Approval is not working

Hi everyone,I hope this messages finds you well! I'm dealing with a scenario where, when creating a record in the Delegates table (sys_user_delegate) for approval and trying to validate if it's working (i.e., passing the approval to the Delegate), I ...

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How do I edit the Change Request values in Template Management?

how can I display the DownTime field value as only 'No' on a change request values section of a create a new standard change template and proposed new standard change ?Where do I edit it?

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ServiceNow Administrator - using both an FT and an outsourced admin

Hello. We're new to ServiceNow; went live end of November. Currently we have a managed services admin, product manager and developers. Does anyone have a similar support model and if so, do you also have an internal system admin as well? Thanks.

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