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Knowledge 2026 The CreatorCon Community Hub is open. Sessions, activities, expert tips, exclusive info, and more. Everything you need to make the most of CreatorCon, right here. Start exploring What`s New Popular Posts More The latest in Community Posted by sachin_namjoshi Knowledge 2026: What I’m Actually Focusing On (and Why It Matters) Knowledge 2026: What I... Read More Posted by MS25 I work as a ServiceNow Architect, and this is my plan at Knowledge and CreatorCon I work as a ServiceNow... Read More Posted by jordancbaron Add the Vibe Code Lounge to your Knowledge Agenda! The Vibe Code Lounge at CreatorCon Is Exactly What It ... Read More Posted by jordancbaron Hidden Agenda Gems: CreatorCon Sessions You Should Know About These Community Pavili... Read More Posted by Travis Toulson Find Your Squad Virtually: CreatorCon Hackathon Team Formation on Tuesday, 4/21 Find Your Squad: Creat... Read More Posted by Abigail Lavadia Don't Miss These Customer Success Sessions at Knowledge 2026 Knowledge 2026 is almo... Read More Posted by Brad Tilton Your K26 agentic AI guide: Where to go, What to do, What to walk away with ⬇ Download PDF Inspire... Read More Posted by jordancbaron How to Use Agenda Builder for Knowledge 2026 and CreatorCon Agenda Builder is offi... Read More Posted by laurentapia First Time at CreatorCon? Join the Crew. First Time at Knowledge? Join the CreatorCon Crew. Walking into CreatorCon for the ... Read More Posted by kristymerriam Build anywhere, run on ServiceNow: deploying from external IDEs For developers with pr... Read More Posted by jordancbaron One Million Strong. And Just Getting Started. One Million Strong. And Just Getting Started. The ServiceNow Community has official... Read More Posted by jordancbaron Is CreatorCon 2026 for you? Is CreatorCon 2026 for You? Let's get right into it. Knowledge and CreatorCon 2026 ... Read More Posted by ServiceNow How to provide great answers in the Community The ServiceNow Community thrives on the knowledge and experience you share. When yo... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Its_Azar Specialist Certifications at Risk: Why Data Foundations Can’t Be Ignored ServiceNow has introdu... Read More RohitGeorgV Specialist Sent emails in Activity Stream A survey email is sent to the user after incident closure, but it doesn’t appear in... Read More RohitGeorgV Specialist Servicenow announcement I have configured this announcement but this is not showing in the portal. But in pdi it worked. Are we ... Read More RohitGeorgV Specialist how to enable language localization for servicenow announcements How to translate annou... Read More RohitGeorgV Specialist Announcements How to create moving banner announcements and the static ones       Read More Its_Azar Specialist Why current.update() Is Breaking Your ServiceNow Implementation (And You Don’t Realize It) Recently, I ran into a... Read More RohitGeorgV Specialist Catalog item categories I have removed 'Sketch' from Catalog items for this category and is captured in update set but while mov... Read More Its_Azar Specialist Custom SkillKit - Tool - Document intelligence Hi all Im trying to call an tool (document intelligence) from my custom skill and i... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Office Hours Live with Frances Frei — Understanding Financial Statements — w/ Mihir Desai (APAC) Hosted by jasminecole 1 May, 2026 03:00 AM PDT Event Details Online May 1st First Friday's Session Hosted by JenniferG 1 May, 2026 08:00 AM PDT Event Details Online Office Hours Live with Frances Frei — Understanding Financial Statements Hosted by jasminecole 1 May, 2026 09:00 AM PDT Event Details Online ServiceNow Exchange: [EMEA] Software Asset Management Office Hours Hosted by HariomS35974003 5 May, 2026 12:00 AM PDT Event Details Online Register today for Knowledge 2026 to access Agenda Builder on April 7th! Hosted by tracyo_brien 5 May–7 May, 2026 07:00 AM PDT Event Details Online Register today for Knowledge 2026 to access Agenda Builder April 7th! Hosted by tracyo_brien 5 May–7 May, 2026 07:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Catalog Builder - Estimated Time to Deliver

Hi All, I created my catalog item but i am wondering what Estimated Time to Deliver field is used for?  does it have sth to do with SLAs?   

  • Question

Account and Contact are not set on Chat Interaction

When completing a chat interaction from as a Contact with an associated Account, the Opened For reference field is set to the user who opens the chat; however, Contact & Account are empty. This issue occurs for live agents and when chatting only with...

  • Question
  • Create Interaction
  • CSM
  • CSM Configurable Workspace
  • Customer Service Management
  • Interaction Management
  • Virtual Agent

Edit ({{count}}) button in Hardware Asset Workspace opens bad view

How can I specify which view a declarative action that opens a form for editing opens? Background: In HA workspace, there is a button on lists that says 'Edit (x)'.  When you select records from the list and then click it, you can edit those records ...

  • Question

Knowledge 2026

How can I make the best use of Knowledge to deepen my understanding of CMDB best practices and implementation?Are there any specific sessions, materials, or topics you would recommend prioritizing during the event?Thank you all for the support.

  • Question

Prevent Appending Email to the Activity Stream of a Closed Incident

I am being asked to prevent an email reply from being appended to the activity stream of a closed (active = false) incident ticket. I have stopped the commenting when the incident is closed, but cannot figure out how to prevent the email from being a...

  • Question

Vulnerability Calculator Script is not working.

Hi,1. I recently created a vulnerability calculator using a scripting condition to update the VITs Priority. Currently, the calculator only works when the “Reapply Calculator” UI action is triggered manually. It does not run automatically otherwise. ...

  • Question

Deny access to now assist In VA for paricular group

Hi everyone,We are using an Employee Service Center (ESC) portal where Now Assist is enabled in Virtual Agent. Our portal includes both HR and IT-related content.We have a requirement to restrict the visibility of Now Assist within Virtual Agent on c...

  • Question

Attachment API for 3rd Party REST API Service Catalog API

Dear Team,Good day, hope you all are doing good.Needed your help in one of the use cases – We have exposed Service Catalog API for some record producers on HRSD. So, LeenaAI Application can utilize those REST API with payload and create HR cases into...

  • Question

Wrong Data Displayed on the Analytics Hub

I have a filter on my Report source to only show tickets for March but on the indicator when i click show records, the records are for february. What could be the issue?  

  • Question

Compliance Status in Sampro

Do we have any specific table from where we get compliance percentage of software. I want to extract report for how much the software is complaint.

  • Question
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