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unable to see HR Case Record History in agent workspace for hr case management

As an admin i should see the Record History but am unable to see the HR Case Record History in agent workspace for hr case managementPlease help on this.

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Issue while converting attachments to Base64 in flow designer action

Hi All, We have an integration requirement where we will be sending attachments from Incidents to third party application. I am currently doing it using flow designer action. The main isue that I am facing is the mix of base64 content when multiple ...

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What is ServiceNow & Where Do I Fit? (ServiceNow Foundations #1)

Watch ServiceNow Foundations video series What Is ServiceNow? A Practical Breakdown for Developers and Creators If you’ve been around enterprise software, chances are you’ve heard of ServiceNow. But the question “What is ServiceNow?” can be surprisi...

Article

Query Rules in CSM

Query rules in Customer Service Management (CSM) is a feature that controls ‘Read’ access to CSM cases based on Roles and conditions defined in the query rule tables. There isn’t much detailed documentation available about this feature and is often o...

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Customer Service Management
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How to add fields to pop up window

Hi All,We have a requirement to add few other field to a popup window for a reference field asset on trasnfer order line table. Asset field is reference to alm_asset table but only few fields are visible. How can we add few more fields.

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Resolved! Certified Implementation Specialist - HR Xanadu exams tips, CIS-HR, HRSD

Hello If you have recently written the CIS-HR exam please share some exam tips with me and important concepts that will be covered in the exam.

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CIS-HR Certification

Hello All, Can someone brief me on CIS-HR exam and preparation. Thank you in advance. Gaurav Rotke

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CIS HR exam questions dumps

Anyone who has taken and cleared the CIS HR exam please let me know what questions you recall that were on the exam so that way I can better prepare myself a study guide to study from. You can attach the questions recalled onto a word document and se...

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Stop Change Tasks from being Created When Approve

Hey pals. Hopefully a quick one - how would I go about removing the 'new' button on the change task related list when the change request goes past 'Assess' state? Essentially, in our current set up, someone is able to have a change technically appro...

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dumbs for CSA

Hi Everyone,Can anyone share me the dumbs for the CSA exam in 2026.Regards,Hemalatha M

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To show catalog variables at the time of approval on esc portal

Hi Team,We are looking for a solution on to show specific catalog variables at time of approval by approver to fill before approving the ritm . Right now we are giving users to itil access to fill the required variables and then approve from sow view...

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How to handle validation on phone number with country code ?

I have a SN catalog form that has a phone number field. The validation must ensure the below - Phone number must start with plus sign (+)There must be a space after the country codeExample: For Australia, format should be: +61 458690289, For India, ...

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Resolved! Customize Approval Form 'Summary of Item' to display End-User Filled Fields for one Catalog Item

We need to modify "Summary of Item being approved" in the approval form so that it dynamically displays the values entered by the end user for a particular catalog item.Currently, the Summary of Item being approved shows all the variables of catalog...

Question

How to Restrict Add and remove button of MRVS in Workspace

I am able to restrict visibility of buttons on UI16 form by using client script but cant restrict in workspace. Since, you cant perform DOM manipulation in workspace using script. Is there any way other way?

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Customize Approval Form 'Summary of Item' to display End-User Filled Fields for one Catalog Item

We need to modify "Summary of Item being approved" in the approval form so that it dynamically displays the variables which has values entered by the end user for a particular catalog item. We don't want the field to be displayed if the end user has...

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