ServiceNow Community

Close code and Close Notes are not copied to Child Incident when Parent is resolved/closed

Hi AllI have an issue where, when a Parent Incident is resolved or closed, not all Child Incidents receive the copied close code and close notes.An important detail is that this Parent Incident has a large number of Child Incidents. When I checked an...

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I am getting the following error

Did you create the HHD Application Development epic?Did you assign all HHD Stories to the Application Development theme and HHD Application Development epic?Did you create the SNPI Stories Backlog?

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Unable to use Entra ID Look Up User in flow

Hi allI'm looking for some help with the Entra integration from Flow Designer.I've added the Entra ID Look Up User action to a flow and set it so that the User ID is passed from the requested item record (it is to automate adding a user to a group). ...

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Timeseries YOY

Hello AllI'm trying to create a simple year on year timeseries shown by month and it seems like I can't figure my head around it?I managed to make it work by using the legacy widget, but that can't be added to a PA dashboard, which got me stuck. When...

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Yokohama
Zurich

WSD Integration with Microsoft Outlook add-in

Hi Team, We have requirement to implement WSD to integrate with Microsoft Outlook Add-ins and we have the below query about the bidirectional flow. If reservation is deleted from WSD, it will be also deleted automatically from my Outlook Calendar ? I...

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While Applying template on CR form , it shows the banner messages multiple times.

While I click on any template (as shown in the footer bar) , this shows a banner info message on the page (Which seems to be Out of the box Functionality) . The issue is it shows the banner messages as many times as i click on this template butto...

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Unable to properly call a UI Script from a Catalog Client Script.

Hi,all.I am trying to call a UI Script from a Catalog Client Script.This development is being done within a custom application.Here is the script. And error message is ''UI Script x_16799_test.TestUIScript is loaded but can not find dummyFunction or...

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How can Now Assist VA chat can be ended? No "End Conversation" or "End Chat" button".

Activated Now Assist in Virtual Agent and doing some tests. However No "End Conversation" or "End Chat" button" is visible on chatbot by default. Could not find any configuration to enable this. And how can Support information messages below be cust...

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How to identify Service Catalog items linked to specific approver groups?

Hi Community, I need help identifying the list of Service Catalog items that are associated with the following approver groups:FSD-FCIT_SM-APRFSD-FCIT_SO-APRThis is an information-only requirement. I am not looking to modify any workflows or approval...

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Resolved! Need to auto create change request with change tasks creation for monthly patching activity

required help @Vasantharajan N @Ankur Bawiskar @Voona Rohila @WillieW @RaghavSh @Matthew_13 @SumanthDosapati As I need to automate the standard change request creation every 2nd Friday of the month for the change templates that I have with me. Along...

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I want to trigger a Script Action based on 'security.elevated_role.enabled' event.

Hi,Whenever someone elevates their role to Security Admin, this event is triggered 'security.elevated_role.enabled'.I want to use this event in a Script Action and do some operations.But, I am unable to find this event.Why it is happening?Or, Is ther...

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Resolved! Inquiry About Delta Exam Fees for CSA and CAD Certifications

Hi Community,I hope you all are doing well!I recently obtained my Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications in ServiceNow. I understand that maintaining these certifications involves completing Delt...

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Error Code: SSH authentication failed. Verify that credentials have been correctly defined for host

I am receiving this error message when attempting to map a application "SSH authentication failed. Verify that credentials have been correctly defined for host " any suggestions as to the resolution. Thanks in advance.Natalia

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Help for this error

Hi everyone, how are you?When starting an "Assisted configuration of Conversational Interfaces," I'm receiving this message, but the flow is proceeding. Should I be concerned, and how can I fix this error? I can't find the "GlideEntitlementAPI" scrip...

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How to generate a report for users who logged in ServiceNow Backend ?

I can see ServiceNow User Experience Analytics shows data, but it is not useful as it showing Hash user id instead of actual ServiceNow user id We need a report for list of users who logged in ServiceNow Backend for last 2 months

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