ServiceNow Community

Resolved! How do I change the background color of a field based on content?

We have a field on a task form called User Access Type. By default, this field has a light yellow background via a configured style. We would like to change the background color of this field to red when the field is Delete rather than Add. I attem...

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Scripting and Coding

How queries are formatted when we do group by?

Hello friends, When I do the Group By against field Discovery Source against the CIs listing in cmdb_ci_hardware table, and then click on Open in new Tab, in new opened tab, CI listing is opened but with updated Query which has Class is one of (LIST ...

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DIY AI Agents: Build, Assemble, Deploy

In the world of technology, we often face a familiar dilemma: should we buy a ready-made solution or build one ourselves? I was reminded of this during a recent AI proof of concept (POC). We were working on a voice-based AI agent, and just as we were...

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Delegated Development
Integrations
Service Creator
Support - Customer Enablement
VS Code Extensions for ServiceNow

Need to change the community handle name

Hello all,I want to change my ServiceNow Community handle name , which currently looks like this "KondurVishR1582" , does anyone know how to do that, if so please do share.Thanks, Vishnu.

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How can i automate the group creation in different environment?

Is it possible to automate the creation of a Group in DEV using a Flow designer coming from a RITM ticket. Then automated to be exported to Both Test and Prod environment? The Group created must have the same sys_id across the environment.Thank you

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Unable to load dynamic inputs (sn_jira_spoke.get_editable_fields_2) – IntegrationHub Jira

I am facing an issue while integrating Jira using IntegrationHub.When configuring the Update Jira Issue action, I get the error:Unable to load dynamic inputs (sn_jira_spoke.get_editable_fields_2)No dynamic inputs data was provided from the action I u...

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Hide OOTB Update Button

Hello Everyone,I have created one custom table and created records in it. So, when I open one of the records, I can be able to see update and delete button which are OOTB. That update button should be visible only to admins and for other users it sho...

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Microsoft Copilot - ServiceNow Connector

What do I need to do get serviceNow Connector ready? Is there a sandbox ServiceNow environment where I can create the ClientId/secret? thanks

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copilot
External Content Connectors

Auto Generate Refresh Token for JIRA for Authorization Code Flow

We are using ServiceNow to JIRA integration which has OAuth authentication mechanism(Authorization Code Flow), we recently ran into the issue where our refresh token got expired and we were not able to access the JIRA project.I need to know1. Do we n...

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Employee Form / Collect Employee Input Task Type - Survey Question

Hello, we are building a promotion journey that will be initiated by an employee's manager. As part of the journey, the manager will receive additional tasks later on, one of these being a matrix we use to determine an employee's criteria for levelin...

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How to resolve Form Sections duplication while moving update set to other instance

The duplicate form section are generated while committed the update set to test instance. Even Try with creating new form View but facing the same problem.Need Help how can be resolve this?

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Security Incident Response

Inbound Email Action: Parse Data From Table in Email to Create Multiple Incidents

We have a project where ServiceNow will be receiving an inbound email, and needs to create Incidents off of it. The information needed to create the Incidents is found in an HTML table in the email. I have found other threads discussing similar iss...

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ServiceNow Exchange: Autonomous IT Academy

The Autonomous IT Academy is your guide to mastering ServiceNow's Autonomous IT framework. This series takes you through the full transformation journey, centered on achieving two critical outcomes: zero service outages and zero-touch IT support. ...

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Academy
IT Service Management
Virtual

Somehow missed part of the previous task on my lab.

I need some help please. Somehow I managed to progress to the VTB task without creating a problem with the given values from the previous task. I am not sure how to create said problem with the correct components, so I can progress, and finish my cur...

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How to resolve Form Sections duplication while moving update set to other instance

The duplicate form section are generated while committed the update set to test instance. Even Try with creating new form View but facing the same problem.Need Help how can be resolve this?

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