How to export a CSDM map/diagram

[Josh P1]

Hello all,

I am working on inputting and relating all of services, including application, technical, and technical service offerings.  While I am able to input this information using Service Builder and CSDM > Application Service, getting this information out in a holistic view appears to be an issue.

I can use dependency views, to see some of it, but the drawing mechanism makes the diagram look busy and unclear.  And trying to get the dependency maps to show all and only the services is very difficult:

see DependencyMap.jpg
 What I am needing is a way to export a CSDM diagram similar to the examples:

see CSDM_map.jpg

Has anyone been able to achieve this?  Is there a hidden app/module that I don't know about?

[Maik Skoddow]

Hi

OOTB there is no hidden app or module for exporting the dependency view. The example you have given was build manually in any offline tool like PowerPoint.

Kind regards
Maik

[Geoff Lamb]

This is currently a big gap in ServiceNow capabilities. We are currently looking at using a traditional EA tool to get these views (but have not solved this yet.)

[Daniel Oderbolz]

What you can do is to export the data in the cmdb_rel_ci table.

I would convert them to the dot language and import this into a graph visualisation tool.

Each record is one dot statement, here an example:

Service Now HR -> SN HR Prod

My tool of choice for Visualisation would be Gephi.