ServiceNow Community

"New" Data Certification - Data Certification experience in CMDB Workspace

Use Case Data Certification manages scheduled and on-demand validations of data in the CMDB and related tables. Note: Not exclusive to CMDB tables, supports all tablesFor regulatory or procedural reasons, information in the CMDB requires checks for a...

Article

If @mention is used in an Interaction, the standard @mention notification is not tokens

When we use the @mention in an interaction record, the notification is completely blank. It has verbiage and the link to the record if we use @MENTION in HR case records, incidents, etc. Help!

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Looking for Guidance: Automatically Surfacing ServiceNow Platform Changes in Our Change Calendar

I’m posting on behalf of a customer who is looking to improve visibility into core platform and application changes—specifically hot fixes, patches, upgrades, and security updates published on the ServiceNow Support site. Their goal is to auto...

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Does ServiceNow Lead management support sales agent commission or incentive calculation

Hi,We have a requirement to calculate the commission or incentive the sales agent would get once a lead gets closed. I do not think this is supported out of the box by SOMT lead management. Request you to please let me know how this can be implemente...

Question

How to extract information from social media channels and create a lead in ServiceNow SOMT

Hi,I am building a sales process in ServiceNow SOMT. One of the requirements is to create a lead by integrating with external channels like social media, whatsapp etc. gathering the information and auto creating a lead. Is this possible out of the bo...

Question

ServiceNow Discovery Location

I have a discovery scheduled for a particular location Server abut not sure why it is showing wrong location. Some Serer showing previous correct location and then rest showing some other. How to proceed for troubleshooting and can't check with Serv...

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How to configure rules for lead scoring and lead rating in ServiceNow SOMT Lead management

Does ServiceNow SOMT Lead management provide out of the box capabilities to configure rules for lead scoring and lead rating ? Does it need to be done using decision tables and business rules ? Is there any AI model which ServiceNow provides for lead...

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Workday to ServiceNow HR Profile

Need to know what Major challenges faced and what you did to overcome them while doing workday to ServiceNow Integration setup?

Question

Does ServiceNow Lead management support sales agent commission or incentive calculation

Hi,We have a requirement to calculate the commission or incentive the sales agent would get once a lead gets closed. I do not think this is supported out of the box by SOMT lead management. Request you to please let me know how this can be implemente...

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How to Initiate the new record producer form once the HR Case is is created

Hi All,I have a requirement to initiate the New background form upon submitting the Request form.Request form is in Human resources: core application and upon submission creates the Hr case and also triggers the few Hr tasks based on the flow.Now onc...

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Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building a fully featured Service...

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Configuration Item field on ticket forms

Hello, I want to understand how others are using the Configuration Item field that is present on most, if not all, the ticket forms (change, Request Item, Task, incident, etc). From my understanding, the Configuration Item field is present on all th...

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Discovery

ServiceNow x Figma: Design to Enterprise Apps in Minutes

We are excited to announce that ServiceNow and Figma have partnered to help you rapidly jump from design to a functioning app. This integration lets designers, product managers, and developers focus on user experience and business logic without worry...

Article

What is required for getting OOB Virtual Agent topics to work?

I feel like what I am trying to do should be straight-forward, but I am running into issues. I am trying to setup ITSM Virtual Agent Conversation Topics in my PDI, but the OOB ones themselves are not working. For example, the "Close Incident" topic. ...

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Resolved! Save As Draft - are we doing it wrong?

On paper, the Save as Draft feature for catalog items sounds great. In reality, though, it’s causing a lot of frustration among our users. We’ve received numerous incidents related to users’ drafts being lost.It appears that even the most minor chang...

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