ServiceNow Community

Dashboard Usage Statistics for Platform Analytics

I want to analyze the usage of the Dashboards created in Platform Analytics like last run, number of executions... User Experience Analytics offers a some general insights, but it is too general and if users disable tracking, then the data will not ...

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How to Translate Activitiy Notification on the table sn_hr_core_email_content

I would like to statically translate text in the 'sn_hr_core_email_content' table, as i see the 'sysevent_email_temaplate' table has the option to add additional languages although this one does not, the emails are too long to be added in the 'sys_tr...

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How to autopopulate a field value based on same field value present on a different table ?

Hi All, I want to auto populate a field value based on same field value present on a different table. As shown in the below picture Pentest finding records are linked to Pentest project record . We create Pentest finding records clicking on NEW butt...

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Is there a OOTB function that can calculate the story amount the time sprint is started?

Hi Community,I am a scrum master. I am trying to analysis the current bottleneck. One thing I am looking at is to visualize the whole work stream, part of which I want to know the amount of stories that added to a sprint backlog the time it is starte...

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Is it possible to make field with type "Name Value pair" as multi choice?

Hi there, I have a field "Enterprise Application ID" with type "Name Value pair". Is it possible to make name part as dropdown? I tried to achieve it in my PDI but its not working. Is it feasible to achieve? if yes then how? If not, is there any way ...

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AzureAD Entra integration not adding license in flow

We have an AzureAD Connection using Entra Spoke. We have successfully connected and created a subflow that looks up user, looks up a subscribed SKU and tries to assign user to the licence. This works fine in DEV but moving to test we get the below er...

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Attachments in ServiceCatalog

Hello AllI have been working on restricting the number of attachments to be added on a catalog form. You may ask to use three variables with type 'Attachment', but it does not look good or give a good interface. So, I developed a catalog script of 'o...

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Issue with large Excel from Data Visualization (18,000+ records) – getting error PDF in Export

Hi Community,I’m facing an issue while exporting a report on Email using Data Visualization in Excel format from ServiceNow. The report has more than 18,000 records, but instead of downloading an Excel file, it generates a PDF with the following erro...

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CSDM Walk - Run

Can multiple service offerings be mapped to a single service instance? eg: there are many support groups managing various services related to SAP Successfactors.

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Workspace - personalization form for case details

Hello Is there a way to save the settings made in the personalize form of the case details so that when you logout/login again the view remains as per your chosen settings ? Tx

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CSM Configurable Workspace

Upgraded to now-sdk v4.0.0 - Now seeing [Plugin "ViewPlugin" failed to inspect shape "Record" error]

I recently upgraded my sdk version to 4.0.0 and am now seeing this error more often:[now-sdk] ERROR: Plugin "ViewPlugin" failed to inspect shape "Record": Product origin is not a node It appears to show up when I do a "now-sdk transform" and a "now-s...

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Flow Error – Exchange Online/ PowerShell Script Execution Failed / Token Error

Hi All,I am facing an issue in a ServiceNow Flow while performing actions on Exchange Online in checking mailbox size, The flow consistently fails when trying to execute with the below errors. Also attached the error file.Here are the details:• Erro...

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Resolved! how to integrate demand state and stage on the same visual task board

Hi community,I hope you are doing great. i have a requirement. currently I am using VTB to manage my demands and delivery. So i grouped by stage, here is what I have. In addition, I have a further request. demand has bunch of state of its own, which...

Question

No Schedule option at all in one of my report data

Hi Community,Greetings. I have a report, whose data source is from HR-related table. However, there is no "schedule" option at all!Have you ever run into the same situation? And how can I start to troubleshooting?Thank you.

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CSDM Naming Conventions Business Service / Technical Service Management / Service offering

The business CSDM folks have suggested they were told that naming the Technical Service Management and Service Offering could have the same names. On the cmdb deduplication tasks we are now getting tasks that show duplicate CI values for Business Ser...

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