ServiceNow Community

Popup for cancel confirmation not working

I am trying to create a UI Action with name 'Cancel RITM', which will be asking for reason for cancellation, and cancel /Ok button. Once Ok is clicked, it will verify if there is some value or not, if no value it will give an info message and won't a...

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link inc/req to interaction, when inc / req closes associate interaction record should close

Hi teamI need to link inci/req to interaction, when inc / req closes associate interaction record should close, in service operations workspace, how can we achieve, what is the process we follow

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How to add a new column in "Unassigned Tasks" section in Resource Management Workspace?

Hi Community,I am working on the Resource Management Workspace in ServiceNow and need some guidance on customizing the "Unassigned tasks" section.Currently, the table displays columns like:TaskParent ItemTypeOwnerTask effortGroupRoleRequirement:I nee...

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Resource Management

Ordering of variable set variables.

Hi Community, I have 2 variables in a single variable set tagged to a record producer (which has 5 variables). I want to display the 1st variable set variable on top - then the 5 producer variables - then at the end the 2nd variable set variable. Is ...

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CSDM Life Cycle Mapping enable life sync => which fields get evaluated

Hi,we want to enable CSDM Life Cycle Mapping and when I press "Enable Life Cycle Mapping" I get a list of issues I need to solve.There are some legacy status values found which are not used anymore and I don't want to create additional mappings for t...

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Archive attachment is working but not showing on the ar_custom_table record

Hello Everyone, Currently, I am archiving incident records along with their attachments.Once the archiving process is complete, I am able to see both the record details and the attachments in the ar_incident table. When I perform the same process o...

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Trying to edit catalog item in Catalog Builder using custom role but getting not authorized to edit

Hello,I am trying to edit catalog item in Catalog Builder, but getting - You are not authorized to edit this item.I have created a custom role similar to catalog_builder_editor, which we cannot use, since we just want to give user with custom role to...

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is there any to stop the OOB functionality that changes decimal field value from 0.400 to 0.4

Hi,is there any to stop the OOB functionality that changes decimal field value from 0.400 to 0.4?I want that the value will be display as 0.400

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Clarification on Usage of Work Notes and Additional Comments in Order Line (SOM)

Hi Team,I am trying to understand the practical usage of Work Notes and Additional Comments on the Order Line record in Sales and Order Management.In my observation:The Order Line record does not have Assigned To or Assignment Group fieldsCustomers/c...

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Unable to select application in the application picker for a custom application

Hello All, We have a custom application to whose admins we have given delegated_developer role. All the services of this application are offered via a custom portal created for it. Whenever a new artifact is created from this portal - it automaticall...

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Info Message on form

Is this possible to separate these two message, I don't want both message to be closed when I click on 'X'

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AI generated responses in Virtual Agent

Hi,I have created a Virtual Agent Assistant for a Portal. I have linked it through the Display experience.Issue is:1. when I am testing the VA on the Designer it is working perfect, but none of the topics are working in Portal2. I am getting the AI g...

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Remote Version Comparisons

Hello Team,Does anyone have any idea about the Remote Version Comparisons (sys_sync_preview_remote) table and what it is used for?I am currently working on the Load Change UI action, which is available in the list choice of the Remote Version Compari...

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Teams Notifications Not Received When Now Assist is Enabled in Virtual Agent.

Hi All,I am facing an issue with Provider Notifications in Microsoft Teams when using Virtual Agent (VA) with Now Assist enabled.Scenario:Provider notification is triggered from Virtual Agent.When Now Assist is activated in Virtual Agent, notificatio...

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ATF: New to atf need help

Hi, So i have made changes in the attributes of some fields on a table so they can be grouped by on the list view. I have added Can_group = true. So i want to create a atf to test "group by " which comes on when we right click on the field name. Can...

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