We are facing an issue with Service Bridge attachment synchronization and would like to understand if this is expected behavior or if there is a configuration available.
- The consumer trigger condition is based on the Assignment Group of an Incident.
- An Incident is created with one or more attachments already added.
- At the time of creation, the Incident does not belong to the trigger Assignment Group.
- Later, the Incident is reassigned to the Assignment Group that satisfies the Service Bridge trigger condition.
- The Incident is successfully sent to the provider.
Only the attachments added after the Incident met the trigger condition are synchronized to the provider instance.
The attachments that were already present on the Incident before it was assigned to the trigger Assignment Group are not transferred.
Does Service Bridge only process attachments created after the record starts participating in the exchange? Any solution to sent the initial attachments.
