Failure, typo in PostgreSQL DB Pattern causing CI Name with double "s"

We updated our ServiceNow Instances (Yokohama Release) with the latest "Discovery and Service Mapping Patterns" V1.29.0 and wonder why suddenly Queries, Reports, Dynamic CI Groups etc. relying on the CI Name part "PostgreSQL" no longer work.Failure i...

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• Discovery

When we add DL in Group Email emails are send ignored

When we add DL in Group Email emails are send ignored. Also Individual Emails are being stopped ?Why?

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Migrating from MID-Based ACC to MID-Less Setup with ITOM Cloud Services

Introduction As organizations modernize their IT operations, reducing infrastructure overhead and embracing cloud-native architectures has become a top priority. In this journey, one of the most impactful shifts is moving from a MID-based Agent Clien...

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Remove Duplicates from Report

I am trying to create a dashboard with all open change requests opened against a specific data center.  So, I build a report against task_ci.  I ask it for all CIs that have their location set to the data center in question and 'Task.Active[Change Re...

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In Customer Service csp portal page, the search widget is working only for admins but not for others

In CSP Portal, As shown in image6, i searched with name vendor in how can we help search bar. then a page is opening with home->search as shown in image8 .Now that particular home->search page is not visible when i impersonated to user with sn_custom...

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• Customer Service Portals

Insert the form Data into an existing Excel file

Hello Everyone, I have one requirement. I created one custom table (xyz). If the record is created automatically I have one template should attach to the record. Now I want to insert the record data into the existing file. Is anyone experienced this ...

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Convert and populate date of String type to the Date type field using field map script(transform map

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Manage non-conformance with ServiceNow Process Mining

  Every process has an ideal path — the sequence of steps designed to move work from start to finish efficiently, compliantly, and on time. But in practice, records deviate. Steps get skipped, tasks happen out of sequence, and handoffs stall for wee...

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Each Addtional Comments sends a new email for RITM record.

I have a requirement that whenever I add additional comments for an RITM record, each comment should send each email every time.Any help is appreciated.

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Need to copy Account Id field from service account table to any field in vm instance table.

Need to copy Account Id field or cloud service account name from cloud service account table to any field in vm instance table. The relationship of vm instance with cloud service account name is L2 relationship and L1 is availabily zone. We need clou...

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How to remove an SLA attached to historic data?

What is a best practice to remove an SLA attached to the record? 

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Field dependency between Two fields in Incident form

Hi Team, I have two fields in Incident Form 1. Sub Category (Which is Choice List ) and Service Offering field ( which is a Reference field to Service_offering table where 44 choices are present).  My Requirement is when a Particular Sub category is ...

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Discovery of FIPS‑enabled servers

I would appreciate some guidance with Discovery configuration in the MIDServer to run Discovery on FIPS‑enabled Linux servers.  I've created the SSH Key credential, and I've tested several options of mid.ssh.algorithms.host_key property in the MidSer...

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Convert and populate date of String type to the Date type field using field map script(transform map

Hi Everyone,I need script for Convert and populate date of String type to the Date type field using field map script(transform map).Thanking for your response in advance.

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PDI Offline and does not seem to be in maintenance mode.

Has anyone experienced the issue of your PDI being offline and not in maintenance? It was working last night, yet when I look at the "last accessed" date it says 3 days ago. When logging into the portal I do receive an error message of "We are having...

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