ServiceNow Community

Connection with Vector Database

Is there any way we can connect a vector database with ServiceNow and leverage those features

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External Content Connectors

if any attachments submitted with the HR case, include those attachments in the email.

HiI am working on a flow(hr core scope) where I am using the send email action to send case-related details. The challenge is copying the HR Case attachments into the email notification.Attempt 1: OOB “Copy Attachment” ActionI tried using the out-of-...

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Resolved! Agent Workspace - Agent Assist - How to change the default filter

Hello - I was wondering if someone could advise on how I would go about changing the default filter on the Agent Assist within Agent Workspace. I have included a screenshot. Ours is defaulted as 'Knowledge & Catalog' and we would like to change it...

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Resolved! How can Now Assist VA chat can be ended? No "End Conversation" or "End Chat" button".

Activated Now Assist in Virtual Agent and doing some tests. However No "End Conversation" or "End Chat" button" is visible on chatbot by default. Could not find any configuration to enable this. And how can Support information messages below be cust...

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Automate software reclamation in SAM

The objective is to automatically remove users from Active Directory groups when they are identified as software reclamation candidates for selected software titles. The idea would be to create a scheduled job that checks all filtered candidates in t...

Question

GlideAgg That Counts Distinct Number

I have a simple task to get some data from my scoped table and I'm having a hard time at it. I'm going to use the Incident table to make things easier to understand. I'd like to run through all Incident Caller ID's and simply ask "How Many Categori...

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how to change logo and header and banner color in servicenow UI ?

Hello Guys, I would like to change banner color and logo of servicenow next experience UICould you please help me to do so ? Regards,Jay

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How to stop hardware asset creation for virtual CIs

Hi, I'm looking for a way to stop inserts to alm_hardware table if the related CI is virtual. I tried to do that via a business rule that already does the same for locations other than the pilot locations for our project (that works fine):Unfortunate...

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Asset Management - Create Disposal Order through Mobile Agent

Hi, We are licensed on Hardware Asset Management Pro. Is there any documentation on how to create disposal order through mobile agent app? Our Asset management team wants the ability to scan asset tag to create disposal order. I found documentation ...

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Have others removed any roles from the ITIL role? (example: snc_platform_rest_api_access')

The ITIL role is a powerful role. Out-of-the-box it actually contains MANY other roles as documented here:https://www.servicenow.com/docs/r/platform-administration/user-administration/r_BaseSystemRoles.html Has anyone chosen to remove some of those ...

Question
Architect

Software revocation for Saas products

Hi All, Does anyone have any idea on software revocation for Saas products? like jira,adobe etc Reclamation rules and removal candidates were created automatically . there are 2 ways to revoke one is CSD and manual Is there any automation(integration...

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Standard Template Statistics tab

Can anyone tell me what role is required to view the Statistics tab on the Standard Template?

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Change Management

Standard Change Template

Can anyone tell me what role is needed to view the Statistics tab on the Standard Change Templates?

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related list re direction to other tables

Hii'm having xyz table for that xyz table there is related list it's of abc table but when i click new on related list it's taking me to def table.how to stop this it should take to abc table only

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Delta Exam Guide (Zurich Version)

Hi everyone! This article originally began in another post which was from the Orlando version, but has now grown in to this comprehensive article that has been viewed over 240,000 times AND has over 250 Helpful ratings! This article contains both a "...

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