ServiceNow Community

Delta exam of CIS-SP — Certified Implementation Specialist Service Provider

Hi everyone,I am looking for the Delta exam for my Certified Implementation Specialist – Service Provider (CIS-SP) certification.I’ve checked my Now Learning account, but the Delta exam isn't appearing in my "Needs Attention" or "Certifications" tab....

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How to Run Post-Approval Actions as System User in ServiceNow (sn_si.admin role Limitation)

Hi Community,I am working on a Service Catalog item "Manage Group Members" where users canrequest to add or remove members from a group. The approval is routed to thegroup manager via a workflow, and once approved, the system should automaticallyadd ...

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either one of the field is not filled ...block the order

either the security group or attachment needs to be filled in. So I would need 1 of the 2 to be filled in before they can click order button?

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Ebooks to clear the CIS-HR exam

Which Ebooks should be sufficient to clear the CIS-HR exams

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Scheduled Data Export - Pre and Post export script execution

Hi All, I want to export incident table data to MID Server and I have created a export set and definition for that. I have some date/time fields for ex, "opened_at". I want to change the format in the excel sheet to "yyyy-mm-dd HH:mm:ss.SSSSSS". Coul...

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Playbook Field Limitaton - Not able to add more than 12 fields in form layout section

I am not able to add more than 12 fields in a single form layout section in the playbook. If 12 fields are added in the form, the playbook section opens and shows the fields to the user to fill with mark as complete and update buttons but if I add mo...

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CSDM Lifecyle stage status Descriptions / Definitions for each value ( Alm Asset , CMDB CI )

Hello Great People, My organization has started to implement CSDM 5 into our Dev environment and eventually Prod in the near future.I come from mostly the CMDB world and want to have a clear and concise understating of what each field actually means ...

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How does Pause Condition work in SLA and why is it important?

Hi everyone,I have a question regarding the Pause Condition in SLA within ServiceNow, and I would like to understand its actual purpose and usage.As per my understanding, the pause condition is used to temporarily stop the SLA timer when certain cond...

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Service Operations Workspace/Custom fields value display in article

How to display a custom created fields values in Service operations workspace, I need to display some reference field values after the arrow mark placed position, I need to display this for knowledge article in SOW, please check below screenshot and ...

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Platform analytics dashboard

Hi everyone, I’m working on a Platform Analytics dashboard (score widget / score tile) and had a few UI-related questions: Is it possible to change the background color of a score widget/tile (not just the score color via thresholds)?Can we customize...

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Understanding Retroactive Start and Retroactive Pause/Stop in SLA (ServiceNow)

Hi everyone,I’m trying to understand the concept of Retroactive Start and Retroactive Pause/Stop in SLA within ServiceNow, but I’m a bit confused about how they work in real-world scenarios.I have a few questions:What is the exact purpose of Retroact...

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PA WoW Chart – Show Week Date Range Instead of “W3 2026” on X‑Axis

I’m working with Performance Analytics weekly (WoW) trend charts and looking for guidance.RequirementIn PA widgets, the X‑axis currently shows week labels like:W3 2026, W4 2026Instead, I’d like to show the actual calendar date range for the week, inc...

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approval getting marked as no longer required

For Standard Change proposal, the ask was to have 2 level of approval.1. Change Manager group approval2. Department head approval.Second level of approval is triggered once the change manager approval is approved.Once any user approves from the chang...

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Change Management

How to join tables for reporting in HRSD?

Hello, Can you direct me to a knowledge article on joining of two tables for reporting in HRSD. [task_sla] [sn_hr_core_case]Currently on Yokahama. Thank you

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Reporting

Resolved! How to create a flow that will create a program with groups and sprints

Hello, I'm looking for help in creating a flow . I'm trying to create a catalog item with a flow in flow designer that will create a program then attach an already created group then create sprints for that group in servicenow without scripts. I woul...

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