Certificate management - Alerts

[Aleksey4]

Hi,

We have Certificate Inventory nad Management installed and use Certificate tasks (manual flow) to keep track of renewal.
At the same time, we have Alerts that get created when expired certificate discovered, so it leads to kinda double-handling - we need to manage both tasks and Alerts
Question:
If we enable "Ignore events that match this filter" on certificate event managemet rule as per KB below, will the tasks and incidents for expiring certificates still created?
https://docs.servicenow.com/bundle/sandiego-it-operations-management/page/product/discovery/concept/cert-inventory-mgmt-workflow.html

Thank you!

[mpmacconnell · Accepted solution]

Yes, that will still create the tasks and incidents for tracking the certificate renewals.

We just implemented Event Management ourselves over the weekend and I have ours setup to ignore the events. We are still seeing the Certificate Inventory and Management working as expected. But not getting Incidents (nor alerts) for the Certificates from Event Management.

[Anubha Datey]

Hi All,

Where will the agents get these alerts?

Thanks,

Anu