Approval notification in Teams chat not working

Hi everyone,I’ve installed the IT Service Management for Microsoft 365 plugin (App ID: sn_now_teams_it) and completed the integration between Teams and the Virtual Agent. The Virtual Agent features are working fine in teams, and the manifest setup wa...

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Measuring Catalog Item Usage Comprehensively Across All Produced Tasks in Performance Analytics

If your organization uses Catalog Items to only produce Requested Items, then measuring usage is straightforward (group a count of Requested Item records by the Item field). Our organization, though, uses the Service Catalog to produce many other typ...

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• Multiple Versions
• Performance Analytics
• Reporting

product search on Portal result should have associated Catalog item

Hi ,    Please help with this, when  i search product search result much contain  associated catalog item information. For example  i have one product called ABVC Laptop[ORDER ABVC], i have custom field call Related catalog item which is reference to...

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Lists in custom workspace is not visible for some users

Hi Team, We have created a custom workspace and have custom roles to which this should be visible.But the list in workspace is not visible to non-admin users. User can access to the home page, create record, view record, and but  not able to view Lis...

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Dashboard deployment issue.

Hi Team, We created one dashboard and adding the platform analytics reports, we deployed it to test instance, first time successfully deployed. Second time we have added 2 more analytics reports to the same dashboard, second time when we are deployin...

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Import not processing all import rows

Hi!I have a question about imports. I've noticed that the same import processes different amount of import rows in different environments. I fetch my data from the same source.In my development instance, I recieve 30 000 import set rows. It processes...

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I want to create interactive filter based on vendor and parent field

I want to create interactive filter based on vendor and parent field which is available in assignment group.incident should be filter based on vendor and parent field.

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What’s New in Knowledge Management: Zurich Release Highlights

What’s New in Knowledge Management: Zurich Release Highlights The Zurich release of ServiceNow continues to evolve how teams create, manage, and automate knowledge. In this edition of Platform Academy, Sharon Barnes hosts Rob and Lisa to unpack what...

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How can I get result from lookup records on sys_user and generate a list with user_name and name?

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MCP Client Plugin not working

I am trying to use an MCP tool from my AI agent. I have created an MCP server definition with my server's URL and API key. The server is running FastMCP v2.13.0.2.  When I try to add the MCP tools to my AI agent, I get an error when the initialize ca...

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Non- conversational catalog is not opening in new page through virtual agent topic

Hi All, We are working on creating a new topic to request a catalog item through Virtual agent. PFB snips of the flow designed.     The issue we are facing is whenever a catalog is searched through the topic and if it is of type non-conversational th...

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