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Rules

For high-performance processing, which is preferred: Business Rules or Script Includes?

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Service Catalog

'CMDB Data Foundations: Set the foundation for AI-ready IT operations' training posted on 09/12/2005

Hello, Where can I find the presentation that was discussed during the 'CMDB Data Foundations: Set the foundation for AI-ready IT operations' session posted on 09/12/25 on YT? Thank you in advance.

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The art of structured services and service offering.

All of us that have worked with the CSDM know the importance of keeping data structured. One thing is off course the discoverable bits and parts like the different CI, that we put into different classes like Windows Servers, Linux Servers, computers ...

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Trigger AI agents from a script

Hi, Does anyone has experience of invoking an AI agent from a script such as script include, business rule etc ? Is there an API existing for this ?

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flow

Which one is more advanced? Workflow Studio or Flow Designer?

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What Unload homepage option do?

What Unload homepage option do?A. Add homepageB. Delete homepageC. Retire homepageD. Update homepage

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Rising Star Recognition Program

The Rising Stars Recognition Program Applications will reopen in 2025Apply for Rising Star! Why should I apply/nominate? The Rising Stars Community Program is exclusive, fun, and inspiring. Our goals for you while in this program are ...

Article

Request to Join ServiceNow Meetup Group (India – 2026)

How can I register for upcoming meetups in India in 2026 at any location such as Pune, Kolkata, or Hyderabad? Also, please add me to the meetup group.

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Resolved! Handheld CIs, hardware assets, and model categories

I've done a little searching but haven't really found proper guidance here. This might be more of an asset or CMDB question, as it's related to both.After installing HAM, extended classes, etc., and there still is no mapping of any asset Model Catego...

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Inquiry Regarding CreatorCon Pune 2026 Registration

Please help me with the registration process for ServiceNow CreatorCon Pune 2026 as I am interested in attending the event

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After RITM Creation how to create Standard change

Hi All, I have two catalog forms, each with its own template. Once the RITM is submitted, a Standard Change should be created based on the corresponding catalog item. I tried to store the form and template sys_id in system property and used business ...

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ui policy

There is a scenario where in the incident table if the user does not belongs to service desk group then the assignment group field should be read only for that users. I tried using client script but not able to see the output and also i tried using u...

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Email script

Hi, I have an email script for notification, I use it when record's insert to display the answer, and for another notification on update to display the updated answer. The script display the question if the answer is yes Example:user answer for:Q1 = ...

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knowledge_contributor role user to create knowledge base

Hi, As per OOB users with role knowledge_admin or admin can create new Knowledge bases. we would like to extend this capability to knowledge_contributor role users to create the new knowledge bases as well. Please advise best approach to do this T...

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Editing reports (sys_report) navigates to Performance Analytics Workspace

Hello everyone, As an admin, navigation to sys_report_list.do, I try editing a report by clicking into it and clicking on the top-right "Edit report" button. It navigates my to the old (sys_report_template.do) UI, this is the wanted behavior. As a re...

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