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What`s New Popular Posts More The latest in Community Posted by ServiceNow How to provide great answers in the Community The ServiceNow Community thrives on the knowledge and experience you share. When yo... Read More Posted by jordancbaron One Million Strong. And Just Getting Started. One Million Strong. And Just Getting Started. The ServiceNow Community has official... Read More Posted by jordancbaron Is CreatorCon 2026 for you? Is CreatorCon 2026 for You? Let's get right into it. Knowledge and CreatorCon 2026 ... Read More Posted by laurenmcman The Agenda: Developer Passport Starts Today! Australia release season is here, and we're kicking things off a little differently... Read More Posted by Victor Chen Activate, Deploy, and Trust Your Agentic AI: Live webinar for How to Get Started To help you activate A... Read More Posted by laurenmcman Welcome to the Developer Passport: Australia Release Preview Introducing The Develo... Read More Posted by Juergen Lindner Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works. Today, AI finally cloc... Read More Posted by jordancbaron Want to win a trip to K26? Lift Off to Knowledge Has Launched! Lift Off to Knowledge ... Read More Posted by jordancbaron Lock In Your Spot at Knowledge and CreatorCon 2026! Hey there, ServiceNow Community! Knowledge and Creator... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

AWA Reassign

#Role: You are a ServiceNow technical expert in CSM who needs to troubleshoot the issue below and come up with a solution.   #Problems to troubleshoot:We have two case types: "complaints and escalations," which is OOB, and another custom-created, "te...

  • Question

Best practice if using multiple OU definitions for LDAP

Hi SNow Community  Can you give me some advice on what is the best way to handle data sources if using multiple OU definitions for LDAP setup.  Can I specify the same Import set table for different OUs, as they will use the same transform map? I'm as...

  • Question

Is it possible to create tabs in a ServiceNow Catalog Item?

I am working on a Service Catalog Item in ServiceNow where I have a large number of variables (around 30–40 fields). To improve the user experience, I want to organize these variables into multiple tabs within the same catalog item.PFA.Thankyou in ad...

  • Question
  • Service Catalog

How to configure related lists within CWM record

Hello! We are looking to add more related list item into the side panel that shows CWM records.We have tried configuring related list for CWM records but that doesn't seem to take effect.Any help would be greatly appreciatedThank you!    

  • Question

catalog Item

I have created a Catalog Item in ServiceNow with a Multi-Row Variable Set (MRVS). By default, it provides Add and Remove All buttons.I would like to add a custom button called “Bulk Add” next to the Remove All button. The purpose of this button is to...

  • Question

Issue with Duplicate Request Validation in ServiceNow Catalog

Hi I have a requirement in an existing catalog item that contains three dropdown variables:LevelGradeStageWhen a user submits a request, the system should validate these three variables along with the Requested For user’s location. It should check wh...

  • Question

Error: Some of the changes you made to the widget are lost. Please wait ...

I kept getting the error when editing dashboards on platform analytics. Alert level: info.Some of the changes you made to the widget are lost. Please wait until all changes are reflected in the UI before switching to another widget. Any idea what it ...

  • Question

VA Topic - Myself or onbehalf

Hi Team, I am building a VA topic where my first question to ask user is wether this issue being reported for self or somebody else. If its self then caller must be filled in with logged in user and if its onbehalf then a referece picker must be give...

  • Question

The approvals are not triggering through flow designer.

I have a request to trigger approvals based on the condition. I have created a flow set the approval conditions and I have set an action called ask for approval. But in the flow execution the conditions what ever i have mentioned those conditions are...

  • Question

ATF

Hello Everyone, Iam working on ATF. While automating a test script, I have come across a scenerio where i have to add multiple CI under a change request. I was able to go and click on add button on the affected CI's related list. Im not sure how to s...

  • Question

Queries related to smart assessment

Hi,I have requirement. I am creating 2 questions in GRC attestation1. Control Design (Choice field of  1, 2,3)2. Control Performance(Choice field of 1, 2,3)There is one more field "Control Score". Now Control Score will populate response by the condi...

  • Question

Facing an issue on OOB 'User Profile' widget for Service Portal

 I am currently using OOB 'user profile' widget in SP portal. I have an admin role. But when I am clicking on 'message' button it is leading me to a page which is restricted as shown below. Can anyone help me with resolving this issue? 

  • Question

ITSM Granular Admin Roles : Australia Release

ITSM Granular Admin Roles :In the Australia release of ServiceNow, one useful change for admins is the introduction of more specific roles. Earlier, we mostly used the admin role for many things. It was easy because it gave full access, but it also m...

  • Article
  • Incident Communication Management
  • Incident Management
  • Release Management

Toggle or format Journal field in backend

Hello everyone,I have an requirement to add a show less /show more to journal fields (worknotes/comments).Is it possible to render the journal fields as on service portal it can be achieved via service portal widget but i don't know how to achieve it...

  • Question
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