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CMDB Data foundation

A Windows administration team wants a grouping of CIs using CMDB groups.Which methods can be used?(select 2)A. Tag-based queriesB. Encoded queriesC. Scripted queriesD. Saved queries

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Auto close SCTASK after 7 days, if no response from customer

Hi,We have a flow running on RITM, when Sctask created and when state = onhold, substate = waiting for customer for 7 days, and no response received, then the catalog task should be closed, if state/substate changes before 7 days, then the timer shou...

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opening a record in a new tab in workspace from ux list action client script

How can I open a record in a new tab from a ux list action (sys_declarative_action_assignment) client script? I tried g_aw.openRecord but I get undefined in the browser console. g_list works but not g_aw. I can use top.window.location top open the ...

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UI Framework Next Experience

How to update additional comments and work notes tab color in the incident form on serviceNow

How to update 'additional comments' and 'work notes' tab color in the incident form on serviceNow. I have tried updating for configure style as per attached screenshot but it's working while creating incident only after incident submitted the color n...

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Catalog Item Details Missing Under My Requests After Opting In to Enhanced Request Experience

Hello Community, After opting in to the Enhanced Request Experience, we’ve noticed an issue where catalog item details are no longer visible under My Requests. Issue DescriptionThe request records are being created successfully.In the My Requests vie...

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ATF on Australia failing and giving errors- Cannot read properties of undefined (reading 'toString')

We have upgraded our instance to Australia and tried running the ATF test cases after the upgrade. It seems that many of the ATF test cases have been failed on our environment. Showing up the error as " Cannot read properties of undefined (reading 't...

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How to Open a new record in main tab in Service Operations Workspace upon clicking on a UI Action

Hi,I am trying to open a new record in the Service Operations Workspace. I have created a declarative action - Create Alert which is implemented as a client script. I have written this code in the Client Script function onClick() { var con = con...

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Australia Release - UI Action clicking in ATF Fails with error

Most ATF failed post upgrade with below error. Most reason is clicking on UI action button such as submit. Cannot read properties of undefined (reading 'toString') Still researching but wanted to throw it out there if anyone encounter and has idea.

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More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent insp...

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Resolved! Resolution Notes - best practice | Now Assist

I am looking for best practices and guidelines on how to create effective Resolution Notes written by HR Agents. In particular, I am interested in understanding how Resolution Notes should be structured to be AI‑friendly and easily consumable from a ...

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Knowledge article templates - applying to imported and existing articles

Hi guys, I've created a few templates for the knowledge articles, and I'm wanting to ensure that they are being used across the organization when creating articles. 1. For imported articles such as word documents, is there a way we can apply the temp...

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HOw to attached Dataset from collection as Data input for a test prompt

Dear all,We are running our instance in Zurich patch 7 release and I am exploring NOw assist Data kitFor that I manage to create a dataset and add it to a collectionNow I need to use that dataset as an input for the LLM in order to test the prompt Fo...

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Security Data Filter and Security Attributes

Hello, I have quick question regarding "Security Data Filters" and "Security Attributes".Let's imagine the scenario where I have List type field which is pointing to "Business unit" <business_unit> table on both incident and the user table.I would li...

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Updation of the checkbox so that once the activity is completed, the checkbox is greyed

Hi All,Currently working on UI builder. I have a requirement to update a checkbox when the activity is completed. Currently in 'In progress' state, the checkbox appears. Once we click and click on 'Continue' the activity completes and move to the nex...

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CSS Classes and Rules

Hi All, does anyone figure it out how to apply CSS rules in UI Builder and what they are for? ServiceNow Docs regarding this topic is a joke. Create custom style classes and rules • Australia Build or modify applications • Docs | ServiceNow Has anyon...

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