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Resolved! Need help to combine 2 arrays if one of them is empty or variable being used in array does not exist

I have a variable set attached to 1 catalog item and there is flow designer that is integrated with othe 3rd party for 2 catalog items. i have variable which might have value for that variable set sometime but sometime it might be empty. so the code ...

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ECC Queue without MID server?

Is it possible to use ECC Queue without MID server?

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adding tier 1 and tier 2

where do i add the tier 1 and 2 in servicenow HRSD so i can leverage OOB dashboardsis this done on Recrod producers or on assignment groups?

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Agent Workspace
UI Framework Next Experience

Automate change request with change tasks creation for monthly patching activities

required help @Vasantharajan N @Ankur Bawiskar @Voona Rohila @WillieW @RaghavSh As I need to automate the standard change request creation every 2nd Friday of the month for the change templates that I have with me along with that change tasks also n...

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meta field on record producer does not wokr

Hi,Im using the esc portal. I creaed a record producer and im trying to use the field 'meta' in order to help the user to find the catalog item when searching in the portal but im not getting any result.What am I doing wrong?

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Big News: CIS – Data Foundations Exam Is Now Free – Here’s Everything You Need to Know

From December 15, 2025, to June 30, 2026, the CIS – Data Foundations exam will be offered free of cost for the first attempt.This removes the biggest concern many professionals had — the cost. If you already purchased the exam earlier, you can: Rais...

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Changing of Software Model Display Name in SAM Pro

Wanted to change the display name of Software Model name to make it user friendly and make it available in Software Catalogue. Default name is Publisher+ Product+ Edition+ Version. And, planning to customize it to Publisher+ Product Only. Can't use ...

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How do we change the default filter on the Resource Board - Unassigned assignment requests

We only want to show Unassigned Project assignments where Ready to Review is Yes. How do we add this criteria to the default filter?Task.Type = Project ANDReady to Review = Yes

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Resolved! How to Add a Playbook Tab to Case Records in CSM Workspace

Step 1: Integrate Playbook with CSM WorkspaceTo display a Playbook in CSM Workspace, you must configure it as a Related Item or Contextual Side Panel.Configure the Playbook as a Related ItemNavigate to:All → Workspace Experience → Actions & Component...

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Domain Separation and Assignment groups

We have domain separation setup and I'm having trouble with the assigned to field in tickets in our client domains. Let me explain how the domains are setup:TOP (root) ├── Clients │ ├── Client1 │ ├── Client2 │ └── Client3 ├── Standard...

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SNC_external users cant see summary in HRM to-do widget

I’m working with HRM ToDos summary widget in the Business Portal, and I’ve run into an issue with external users. Users who have the snc_external role cannot see the summary for approval tasks in the To-Do widget and they can approve or reject the ta...

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Multi row variable set is not allowing multiple records to insert

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Life Cycle values for Consumable Assets

How do you map a consumable asset with the new Life Cycle Stage and status?There is no OOB value for a consumable asset when it has been consumed by either a user or an asset.The legacy state was"consumed"The OOB life cycle mapping record is inactive...

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Scheduled Export of Data Visualization using condition script

Hello Community, I was looking something similar to this post https://www.servicenow.com/community/platform-analytics-articles/scheduling-a-report-for-dynamic-recipients-based-on-the-table/ta-p/2303202 but for a new Scheduled export of a data visuali...

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How to update the owner of a VTB

I tried some of the solution proposed here but it didn't work. In the VTB table the field owner is blocked by ServiceNow Security. This solution is not possible.Is out there another solution for this issue. Why the ownership of a VTB we are not able ...

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