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In the role table granted by showing empty

Hi Team, the roles are assigned to the user but not showing as granted by group name, instead of showing empty, even though the user is a part of the group. Can you please help me with this issue? How will we get granted by with group name? Thank you...

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SLA Breach Not Recalculating When Task Due Date Is Updated

Hi Devs,An SLA breach is calculated correctly when the task reaches its original due date. However, if the user updates the due date after that, the task_sla breach end date / breach percentage does not recalculate or update.Any guide on how to do it...

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In which scope we need to create Record producer and HR service while implementing lifecycle events

Hi All, I'm implementing a new lifecycle event in HRSD for that I need to create one Record producer and HR service. Now I have this doubt in which scope we need to create them?Lifecycle Events in Human Resources: Life Cycle Events(obvious)Record pro...

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Banner logo is not visible

Hello Team , I have update the logo in the basic configuration , basic configuration 16 and My company as well. When I login on the login page logo is visible , but on the banner it is not visible. What could be the issuse ? IT IS BIT Strange. Ple...

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Where and how TAP/ FTS is measured.

Where can I find FTS and or TAP usage by an individual customer? How this is measured by case and or customer? How many times is Follow The Sun = TRUE in the case. How many times was follow the sun marked as true in each case #FTS, #TAP, Delivery...

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Time cards are visible when resource status is still pending - SPM

Hi all, I have a question regarding the SPM Time Card and Resource Assignment process.Currently, when a Resource Manager assigns a task to a resource, that task becomes immediately visible in the resource’s Time Sheet Portal, even if the Resource Sta...

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Best Practices
Project Portfolio Management
Service Portfolio Management

Need to add a field which is kind of list collector on the incident form

Hi Folks, I had a requirement which I have a 10 types of choices for a field which the user need to select multiple choices with in the 10 choices on the incident form which field type will be used for this (Particularly on the incident form). Regar...

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Now assist role for knowledge creation

We have configured the Now Assist skill for Knowledge Base generation in CSM; however, the option to create knowledge is not appearing in the UI.Could anyone please confirm which roles need to be assigned to the end user in order to use Now Assist sk...

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Resolved! After promoting a dashboard to another instance SN seems to think I am editing it but I am not

I built a platform analytics dashboard in my customer's DEV instance. I had an update set current to capture changes. Just before promoting I opened the dashboard record and unloaded the dashboard to the update set. I then exported the update set to ...

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Knowledge Centre accessing articles via taxonomy

Hi testing Knowledge centre before deployment in March. Has anyone else had an issue when adding attachments where the platform treats the link in search results via taxonomy search as a download of any inserted screenshots?

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Getting started with your ServiceNow Risk products

You have purchased ServiceNow Risk products. Where do you start? You've come to the right place. We’ve organized specific resources to help you start your Risk product adoption journey, the first step in maximizing the value of your investment. W...

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Are 'Strategic Objective' and 'Goals' obsolete in SPMs Goal Framework?

I'm exploring the Goal Framework of SPM and am trying to understand the hierarchy from a demands perspective. So far, through now learning and documentation, it seems that: Primary Goal (sn_gf_goal_list.do) rolls up into Strategic Priority (sn_gf_s...

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AI Search & External Content Connectors (XCC) in Real World Scenarios (NEW ca 50 min for partners )

AI Search & External Content Connectors (XCC) in Real World Scenarios ( on ServiceNow University ) In this session, we'll share practical insights and lessons learned from real customer implementations, focusing on how partners can successfully desig...

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External Content Connectors
Workflow Data Fabric

Remote Table Flow - QueryId Error

Anyone have experience using Remote Tables using the Flow method? I'm getting an 'Unable to retrieve queryID' error when testing the flow. The action to retrieve the data from my remote source (JDBC) is working fine. When testing the flow with tri...

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HRSD - Live Agent Chat Popup Not Triggering in HR Agent Workspace for HR Agents

Hello All,Good day! I am trying to verify the live chat pop-up in HR Agent Workspace where am hitting ServiceNow bot integration via scripted rest api explorer. However its create the interaction record in the backend. The HR Agent (status: Available...

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