ServiceNow Community

If any user reports an issue about the ServiceNow platform itself, how are you fixing it?

If any user reports an issue by creating an incident (be it simple and complex) about the ServiceNow platform like:Say a catalog item is not working as expectedORthere could be a field missing on the Change formORa broken processORsome issue with an ...

Question

Dashboard is showing empty in test environment post deployment

Hello Team, I am facing issues in deployment of a Dashboard that is developed in platform analytics. I have created updateset and included every possible component in it, like tabs,canvas,widgets,indicators, breakdowns etc.there are around 103 compon...

Question

"Idea" content type is not appearing in the Post Content widget across all forums.

As we investigated in PROD, we found that, In Client portal the "Idea" content type is not appearing in the Post Content widget across all forums. The issue is not reproducible in lower environments, and there’s no history available to check if any c...

Question

Issue on flow desinger approvals

I am working on a requirement in Flow Designer where the trigger is a Service Catalog request. Based on a variable selected in the associated catalog item, the flow must initiate two level approval process. The first level is a Manager approval, and ...

Question

Issue Uploading Large ZIP File in Incident Form – MIME Type and Size Limit Error

Hi All,I'm encountering an issue while trying to upload a ZIP file (size: 1.26 GB) to the Incident form in our ServiceNow instance.When I attempt the upload, I receive the following popup error:"The MIME type, file extension, or file type could be in...

Question

Discovery error

Hi, I have running discovery on PDI but showing the error please help on this.

Question

Credential-less discovery not creating CI

I have a subnet of IP Phones that I need to discover. I have credential-less discovery enabled and I can see (in the discovery status) that "Pattern Launcher: Credentialless Discovery Network Device" is launched. In the discovery log, I see:2025-02-2...

Question

Discovery Load Balancer Pool is not showing

Hello Team,So recently I have ran a two discovery and tried to fetch the devices.The Devices are getting discovered and stored it in the CMDB database, but the LOAD Balancer Pool is showing empty for one for the Devices. Please find the below screens...

Question

BCM roles and approval workflow

I am trying (again) to figure out a way to have multiple approvals for a BIA or plan. The sn_bcp.plan_manager role allows full access to all plans. What I was hoping to achieve was to have a manager in the business area be defined as the plan owner...

Question

Resolved! Triggering Business Rule on Variable Value Change at RITM

I'm trying to trigger a Business Rule when a catalog variable's value changes at RITM level.Here's the scenario:I have a choice-type variable named Request Type with three options. I want the Business Rule to execute only when the value of this varia...

Question
Incident Management

My control is exempt - should an isssue be created ?

I have an exempt control through an active Policy Exception. So, I know that my Control should remain in a compliant state if a scripted control indicator fails. I run my scripted indicator which fails.My control remains compliant, so that's great H...

Question
Policy and Compliance Management

Field value not visible on form but can be seen in the History audit

I am using a transform map to update data on cmn_location field. All field values are updating except product and comments. I have put logs in the script and everything seems to be fine. While I went to the history of record I can see the field value...

Question

Need to Hide Inactive Users with User ID Ending in '999' from sys_user Table (Not Visible to Anyone)

Hi all,I have a requirement to completely hide certain user records from the sys_user table in ServiceNow.Requirement:I want to hide all user records in the sys_user table where:The user account is inactive (active = false)The user_id **ends with '99...

Question

CI lookup rules for VR

(function process(rule, sourceValue, sourcePayload) { /********************************* * CI Lookup Rule Script * * Available variables: * - sourceValue: The value of the source field from incoming data that is used for lookup * - rule: ...

Question

CSM/HR Workspace, not showing Suggestions in fields that used in earlier cases Post YOKOHAMA upgrade

Hi All,After the YOKOHAMA upgrade, we've noticed an issue in both the CSM Workspace and HR Agent Workspace. Specifically, previously entered values in 'String type' fields, as well as in the 'Response Template Search' and 'Related Search' sections, a...

Question
Human Resources Service Delivery