Hello,
I have been waiting for a PDI for a month, and I still have not received access or any meaningful update about the expected waiting time.
There also seems to be no clear way to report or escalate this issue. The lack of access to a PDI is seriously affecting my ability to learn and practise ServiceNow.
I understand that resources may be limited, but a one-month wait without any timeline or communication is unacceptable. I hope ServiceNow will improve the PDI allocation process and provide users with better visibility into the queue, expected waiting times, and available escalation options.
Has anyone found a way to get more information about their PDI request?
