ServiceNow Community

CSM portal View

Hi , I want to restrict a catalog item in CSM to be visible for one customer only. Other customers should not see it, but internal users and admins can see it. Created a user criteria with the name and company inside directly under 'Available for' i...

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Duplicate rows in Database view

Hi, I am trying to create a DB View for reporting purposes. But I ended up getting duplicate rows. Here we are using response and resolution SLAs on case table. At a time one response and one resolution sla can be active on case. DB VIEW:Duplicate re...

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Attachment is getting stored on ZZ_YYsc_cart_item not on ZZ_YYsc_req_item.

Hi all, We have catalog item with attachment variable and attachment is getting stored in sys_attachment table with table name as 'ZZ_YYsc_cart_item' and table sys_id as catalog item sys_id. So that non-admins are unable to download the attachment. ...

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Ouath2 configuration for HorizonGPT without redirect URL

HorizonGPT want to read serviceNow data and they dont have basi auth option, so I am trying to configure Oauth2 but without redirect url, so please let me know the steps

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Bulk data transfer to External System

I'm exploring efficient ways to transfer millions of rows of table data to an external system and would appreciate your insights. What approaches have you found effective for handling such large-scale data transfers without compromising performance? ...

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Can We Embed A Image/Logo To Excel Exports ?

I Have a Task To Create a Custom Export button and Also Do some Styling in the Exporting Excel Sheet Like Logo adding and Coloring the "cells"Is It Possible?

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Service Bridge and Child Accounts

Does Service Bridge support integration with child customer accounts that use a common ServiceNow instance? Example:Customer = BoxeoCustomer Child = Boxeo USCustomer Child = Boxeo CABoth Customers are using the same ServiceNow Instance = boxeo.serv...

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What is best practice for stale CI relationships?

I'm in the process of cleaning up our CMDB which hasn't been managed for many years. One thing I've noticed is that there is a high volume (high enough to breach the OOTB threshold) for stale relationships. I've since established retirement policie...

Question

Getting score with earliest due date

Hello Team, Below is my sample dataset. I need to create an indicator 'past_due_days', which points to earliest due date. So from the data below, I need to get 25. I have tried few options like creating an indicator with aggregate as minimum and fie...

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Speed vs. Resilience? You Don’t Have to Choose with ServiceNow + JFrog

Releasing software quickly shouldn’t mean compromising on security, compliance, or resilience. That’s why ServiceNow and JFrog are deepening their integration to help organizations deliver innovation faster and with confidence. Announced at JFro...

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Change Management
Release Management

Boost Your ServiceNow Scripts with addExtraField

I want to shine a spotlight on addExtraField(), a lesser-known GlideRecord method in ServiceNow that’s a total game-changer for anyone dot-walking fields. If you’re writing scripts that dig into reference fields—like caller_id.company.name on the inc...

Article
Scripting and Coding

Conditons filter

Hello All,i want to make a overview voor over lincense.But i am stuck at the last conditon,Can someone tell me where i can find this last condtionTable: [sys_user_has_role] Conditions: User.Active is True and User ID is not empty and ...

Question

Finding the duplicate user in the group

Hello, I am trying to find the duplicate users in the group and adding info message in the portal. I am using scoped app (customer service). But it always pop up as "null". Not sure what I did wrong. If you could help me in spotting the error in my c...

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Difference between Procurement Purchase orders and contracts purchase orders

What's the difference between the Procurement Purchase Orders and Contracts Purchase Orders.Procurement is the plugin that am aware but like to know why two present are both are called as Purchase orders module?

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Now Assist in Virtual Agent - Branding:menu items not visible

Hello Everyone, I recently installed Now Assist in Virtual Agent. I want to add a menu item on the support page that is a link to a catalog item, however when I try to add an option of link or text type the option does not appear. I attached a scre...

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