ServiceNow Community

Assign the HR case to a Team after the approvals are completed

Hi, I need to modify the HR record producer / catalog item so that the resulting HR case is assigned to the HR team only after all required approvals have been completed. At this time, the HR case is receiving a team assignment immediately upon creat...

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Translation of Article with Attachments

When translating an article with attachments, we understand that the attachments do not translate themselves, but should the attachments transfer to the translated article? We are finding that .png do transfer to the translated article, but .pdf do ...

Question

HR Task is created with errors. (HR Task is of type collect employee input)

Hi all,I have an issue with the HR Task of type collect employee input form. I created flow to collect the metric results and map them to the HR Case fields. This employee form is the existing form with 4 string fields. I added two additional fields ...

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Process Mining Academy #44 - Process Mining for Agentic Workflows

In this installment of the Process Mining Academy we review how to mine Agentic workflows. As organizations deploy AI agents across their operations, managing and optimizing these agentic workflows becomes increasingly complex. This session shows how...

blog

Troubleshooting my first AI Voice Agent

While setting up my first AI Voice Agent I ran into a problem which forced me to open a support case. Normally you would think that this is something bad but in retrospect I would say I am glad that I ran into this problem because this forced me to ...

blog

Deployment and Collaboration for Agentic Workflows in ServiceNow

Hi Community, I’m currently working with an agentic workflow in my PDI and would like to better understand how deployment and collaboration are typically handled for AI agents in ServiceNow. Specifically, I have the following questions: Deployment a...

Question

Debugging OIDC Single Sign-On feature in ServiceNow

Hello Folks! Happy New year! Introduction As OIDC is picking up the pace as compared to the other options like SAML, its crucial to add more details around this specifically when it comes to debugging the OIDC flow. In this article I am going t...

Article

Inquiry on Flow Designer: Create an approval reminder for range of time

Is it possible in ServiceNow to create a subflow that performs the following?Sends approval reminders with a maximum waiting period of 21 days for outstanding approvalsAutomatically cancels the Service Request (SR) if the approval is not completed wi...

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Resolving 'This Scope Is Already Taken by Another Application' Error in ServiceNow

The Problem: When creating a new application in ServiceNow, you might encounter the following error: "Your app encountered an unexpected error while being created. Details: Failed to create templated object, details: This scope is already taken by an...

Article

Resolved! Now Assist status of my ticket showing Error.

We are implementing Now Assist for Virtual Agent, I'm currently doing a simple operation to check the status of my ticket but I'm getting an error"You don't have the required access to complete this request. Try another request." I'm Admin on the pla...

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Virtual Agent

ServiceNow Service Bridge Integration. Assignment Group mapping issue

I Have integrated two servicenow instance using service bridge. created groups with same name in two instances as Demo Group, as i created so the sys id's will be different in two instance but the name will be same, So I'm writing a advanced transfor...

Question

ServiceNow Incident Workflow: How Incident Management Really Runs (Lifecycle, Roles, and Demo)

Why the ServiceNow Incident Workflow matters (and what you’ll understand by the end) If your incident process looks clean on paper but feels messy in production, you’re not alone. In real ServiceNow implementations, incident records often move fast, ...

Article

Custom flow for KB

Hi Team, I have a requirement like, When an particular KB ( say Known Error KB) article is published, it goes for first approval to the Ownership Group (or KB Manager if none), then for second approval to the Test security group, and is published on...

Question

How comprehensive and durable is the "Enable rollback" feature for fix scripts?

Regarding the 'Enable rollback' checkbox for fix scripts: does it truly capture everything the script changes, or are there exceptions? Also, how long does the rollback backup data persist before it's cleaned up?

Question

Interaction is not getting re-queued after it is timeout from all agents in AWA

Hello Experts, I am facing an issue with Interaction routing in AWA, below is the configuration: I have a custom queue and I have created an assignment group with 2 agents with timeout of 1 minute..Steps:When the interaction lands in the CSM Workspac...

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