ServiceNow Community

How to Downlaod large count of records in a single file

In servicenow I have created a custom table. User insterted more than 10 lakh line items. Now I want to download all the records in one file. How can I do that.

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I need to add different columns on "Prerequisite" and "Dependent" related list of story table.

Hi All, I need to configure different columns for the "Prerequisite" and "Dependent" related lists on the Story table. Currently, both related lists refer to the same out-of-the-box (OOB) table, and as a result, any changes made to the column configu...

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Now assist Chat summarization

i have activated the chat summarization skill, but its now working the skill is active, but not working, i have followed the proper steps

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How to calculate the duration of the incidents closure exclude the on hold duration

Need to create a custom duration field in the incident, which calculate the duration of incident closed to open for the closed record which excluded the time spent on hold. Give me tips how to perform this in metric definition and business rule

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Inbound Email Action failing with “a suitable GlideRecord not found” – attachment-based Import Set

We are facing an issue while implementing an email-based data ingestion use case in ServiceNow Dev instance.The requirement is to:Receive email with CSV attachmentProcess attachment via Inbound Email ActionLoad data into Import Set tableTrigger Trans...

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How to prevent submission of Catalog form for particular users?

Hi all, I have 'Requested For' field on catalog form. If Requested for user is belongs to 'HR' department, I need to prevent submission of catalog form. I am using the below script. But it is not submitting form for Non HR users on portal side, but i...

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Want some information about "Servicenow vault"

Hi, I want to know the information about "ServiceNow Vault." I have searched the community and documentation about that but found nothing useful. If anyone has a meaningful reference to learn about this, it will be helpful. Thank you,

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End-to-End CI/CD Pipeline Setup for ServiceNow — Source Control to Production

Covers the full pipeline: branch strategy, environment mapping, GitHub Actions workflow, and every deployment scenario from feature development to hotfix.Built on the hybrid model ServiceNow recommends — Source Control for DEV/TEST, App Repository fo...

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Can we create flow using script

Hey All,I wanted to know that can we create flow using script in ServiceNow and which table stores which part of flow.

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g_form.addOption() not rendering choices on field switch — ServiceNow Client Script Issue

Problem StatementI have a dependent dropdown where selecting an Operations Category dynamically loads filtered Fault Category choices via GlideAjax and g_form.addOption().Issue: When I select an Operations Category for the first time, choices load co...

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How to trigger an AI agent ??

I have created an AI Agent which is performing certain action on an HR Case when tested from the console. But, i am unable to call it from my flow to trigger automatically when a record is created from the portal. I have also put the trigger conditio...

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Show 2 table data in 1 catalog item variable.

I have a requirement for one of the catalog item variable where variable type is refecne field and its refer to core_company table and now i want to show case the company id which is related table of core_copany table named assumed core_company_id so...

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Resolved! Email not getting sent if the 'to' address is missing

Hi Guys,I have the following situation: I am sending an email to a group outside the notification record in ServiceNow. I could not dot walk into this group I had to script to get to it, then read the group to get all its members and send an email to...

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Fulfiller licenses optimization

In an organization approximately 100 users have the potential to perform ITIL work. However in reality only 50 people are concurrently engaged in day to day fulfiller activities. How can I bridge the gap? Do i have to pay for 100 licenses when I only...

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Tokyo

Source-to-Pay Purchase Line not getting created

Hi Team,I was trying to setup Source-to-Pay but when I am creating an sourcing request from external suppliers I am facing an issue that no purchase lines are getting created.I tested this with another instance it worked(Purchase Lines were getting c...

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