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Registration for now[dev]26 is officially open, and we want you in the room. Register now and save $200!
Registration for now[dev]26 is open! Whether you've been on the platform for years or you're shipping your first app, now[dev] is a two-day event for the people who write the code and make the build calls. Join us Nov. 4-5 in San Jose - learn more by clicking below! Learn more What`s New Popular Posts More The latest in Community Posted by jordancbaron Registration is open: Come build with us at now[dev]26 Mark your calendars: November 4–5, 2026 at the San Jos... Read More Posted by Travis Toulson Building an MCP Server on ServiceNow and Connecting Claude to It I have built a handful... Read More Posted by jordancbaron Save the date: now[dev] is coming to San Jose! Save the date: now[dev] is coming to San Jose Mark your calendars: November 4–5, 20... Read More Posted by ServiceNow ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You ServiceNow Otto Has Ar... Read More Posted by laurenmcman Introducing The Developer Passport: Brazil Release Preview Introducing The Develo... Read More Posted by laurenmcman Catching Up on Developer Passport: Australia (Before Brazil Drops)   Catching Up on Devel... Read More Posted by ServiceNow Incident: Developer Site Restored and PDI Availability Issues Update: July 27, 2026 ... Read More Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Tejas Adhalrao Specialist Transform Map execution Question 1:If data comes from an API and is inserted/updated in a staging (Import Set) table, when will ... Read More George_1 Specialist Agent Availability Timeout and Message Read Receipts Agent Availability Timeout Is it possible to increase ... Read More Prasanna_Patil Specialist Beyond the dumps:Building true servicenow expertise for project success While passing certific... Read More Prasanna_Patil Specialist Efforts required along with the task details for Integration Hello All, We are buil... Read More George_1 Specialist How to Disable Virtual Agent for a Specific Service Portal I have Virtual Agent e... Read More George_1 Specialist Virtual Agent Routing to Different Queues Based on Portal To route Virtual Agent... Read More Prasanna_Patil Specialist Content migration approach Hi All, We want to migrate contents from client intranet to newly built servicenow ... Read More George_1 Specialist Virtual Agent routing to different live agent queues based on portal I have virtual agent e... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events In person HR Tech - Las Vegas Hosted by Sandra Robles 2 Sep–22 Oct, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: Event Management Webinar - The AIOps Advantage Hosted by LexaFu 2 Sep, 2026 08:00 AM PDT Event Details In person ServiceNow Exchange: Autonomous IT Academy - Event Management Evolved: The AIOps Advantage Hosted by ServiceNow 2 Sep, 2026 08:00 AM PDT Event Details In person ServiceNow Exchange: Autonomous IT Academy - Event Management Evolved: The AIOps Advantage Hosted by ServiceNow 2 Sep, 2026 08:00 AM PDT Event Details In person ServiceNow Exchange: Platform Analytics Academy - What's New in the Brazil release – Part 1 Hosted by ServiceNow 2 Sep, 2026 09:00 AM PDT Event Details Online Webinar: Building the data foundation for enterprise AI Hosted by Carrie Lea 3 Sep, 2026 08:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Table of content function removed

With our Australia upgrade the Table of Contents function was removed from the TinyMCE. I've asked about getting it back from our developers and was told that it wasn't an option any more. This is causing some major issues since we have a number of g...

  • Question

catalog form feild width is shortened

We have  a catalog form after upgarde the role name is not showing fully in the filed, it is got shortned, this issue in UAT and prod, they are good in test and dev. Compared all instances , we could all the specifications are same.  Please assist wh...

  • Question

Hackathon SNUG Event 16th September upcoming

Don't miss our hackathon event on the 16th of September! We're looking for business stakeholders and developers to create the perfect synergy in delivering value! Curious? Register quickly! Only 40 seats available! Register here: https://rsvp.servic...

  • blog

modify fallback topic in virtual agent

Hi Team, can anyone help here please.when user enter different search i need to connect to live agent if search term exists show respective topics.It is continuous going in this loop. 

  • Question

Transfer HR case post Australia upgrade issue

Hi, We recently upgraded from Yokohama patch 13 to Australia patch 2 and noticed onclick of Transfer case in "HR Agent workspace", a dialog appears and on selecting HR service COE auto populates but an error message "Field is invalid" appearing.Attac...

  • Question

sys_properties can't edited

We found that the value of the table setting within the System Property has become uneditable. Upon investigation, we found a Write‑type ACL added by the Build Agent (Trial) application on the System Property table with the following settings:1) The ...

  • Question

Bridging BIAN and ServiceNow CSDM — a discussion paper for financial services architects

Over the past eight months, a working group spanning BIAN and ServiceNow has been quietly working on a question that nobody had cleanly answered: if BIAN defines what a bank does, and CSDM describes how ServiceNow manages the systems that do it — why...

  • Article
  • BIAN
  • CSDM
  • CSDM CMDB
  • DPM
  • Enterprise Architecture
  • Financial Services
  • Reference Architecture

Platform analytics Dashboards

If a platform analytics Dashboard is updated with some updates and we don't need those updates, Is there any possible way to revert back to older one without updates. The dashboards are migrated  pa version. Please suggest me if there is any possible...

  • Question

Create / Edit Schedule

I'm trying to restrict the Select Group dropdown in the On-Call Scheduling > Create / Edit Schedule wizard so that users only see:Groups they are a member of, orGroups they manageCurrently the dropdown appears to show all records from sys_user_group,...

  • Question

Properly classifying GitLab's CIs in CSDM

Hello everyone! I was hoping to get some feedback. I'm currently going through by hand and determining our Service Instances here at the University - namely our Application Services. In doing so, I'm also trying to align them appropriately with eithe...

  • Question

Resolved! Flow Designer Parallel group Approval

Hi All,I am configuring a Request approval process in Flow Designer and would appreciate some guidance.We have two approvals that are triggered simultaneously:Group 1 approvalAssignment Group Manager approvalOur requirement is:At least one member fro...

  • Question

AWA - Double accept required

Hi all,I configured an AWA queue as per the screenshot 1 but even if the auto assign is true, the user still has to accept the ticket when he opens it in the CSM/FSM Workspace (as per the screenshot 2). Could you kindly tell me if there is a way to e...

  • Question
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