ServiceNow Community

how to check if attachments are added before submitting the RITM?

How to check if attachments are added to the catalog item before submitting the Request? Regards,Saranya

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I have created inbound action and it should create req and ritm.

Hi, I have created inbound action and it should create req and ritm and it should email target in email log record. I have written code and it is creating req and ritm and it is not adding ritm to email target. (function runAction(current, email, ev...

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Modifying the popular topic widget icons?

I'm trying to figure out how to change the default image for a topic in the Popular Topics widget on the main home screen. I have gone into the Topic Taxonomy menu and the child topics are displaying the updated icon, however the main parent topics ...

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What role should ServiceNow Auditors have?

What is the standard approach to provide roles to Auditor and what roles has to be provided who can read the data for audit management?

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Resolved! Employee Center banner image not displaying on topic pages

I have configured Employee Center (not the Pro version) to display a banner image on the topic pages, but it is not displaying and I don't know why. When I first configured it, it did display, now it doesn't. Does anyone have an idea where to look?...

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Regarding the Software Entitlement Creation

We have already integrated with O365. We are getting software usage , user subscription data but we are not getting software entitlements.Is it a manual process?

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I have to add conference tag in incident.

Hi, Whenever an incident is assigned from abc to xyz we would like to add "Conference Room Issue" tag to the incident along with the existing configuration in flow and we are having flow for that catalog item. Can anyone please help me how to add c...

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"Notepad++ plugin - compare" option is not able to select in software request

Hi @community The user is unable to select the ‘Notepad++ plugin – Compare’ option in the Software field within the Software Request catalog. The option appears while searching, but after selection it disappears and an error is shown. Additionally, ‘...

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Workflow catalog task conditions not working

I have created the workflow for catalog item flow.In that there is an activity Catalog task, I have added two condition there Close Complete and close cancelled/closed rejected and added the standard conditions like activity.result ==3 and activity.r...

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Copy of 'Triage and categorize ITSM incidents' agentic workflow is not working properly

copy of 'Triage and categorize ITSM incidents' agentic workflow is categorizing incident category & subcategory but its not classifying service/service offering.anything to update ?

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New Project Task Button in Project Workspace Related List - Default View

When viewing a project in the Project Workspace, Details menu, Project Tasks related list and clicking the New button the resulting form shows the view named "Default view". This is in my out of box Zurich PDI. The problem with this is that the sa...

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Flow Designer action "Ask For Approval" -- send approval req to manager of group?

I am familiar with building flows that send approvals to groups. However, I have a request from a customer to send an approval to the manager of a group. I'm not seeing anything in the Flow Designer GUI that would do this, and my queries to co-worke...

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Flow Designer

Resolved! Database View report – Handling Short Description conditions across multiple sc_task records

Hi team,Report on RITM where one task (Short Description starts with X) is Closed Complete and another task (Short Description starts with Y) is not Closed Complete I have a requirement to create a report where:A RITM has one Catalog Task whose Short...

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Can we create Approval Workflow based on Catalog Item Variable the Custom Table Approver field?

Can we create Approval Workflow based on Catalog Item Variable present in the Custom Table and Approver field value of record to be triggered based on it .

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Mastering Bulk Requests: Create Multiple RITMs from a Single Form with MRVS and Flow Designer 🛒

Hello fellow community members, I've noticed a recurring question in the community: "How can we create multiple instances of a Requested Item, each with different variable values, all within a single request?" Think of it like a shopping cart experie...

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