AI Search EVAM Navigation – Can Search Results Redirect to a Reference Record Instead of the Source

hi Everyone Hope you had a good weekend! I have a weird requirement. Weird only because I am unable to fulfill it. I lay it to test in the community if it indeed is possible. In any portal (for example Employee Center), if a record (for example, inci...

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REST PI for Python

Hi Community, I would like to communicate with our platform via Python to monitor some relevant performance KPI's. I also want to evaluate how to interact with the platform with Python. Is there anybody open to have a conversation about this topic?Th...

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ACLs alone not enough to enforce security model

Give an example of a situation where ACLs alone were not enough to enforce the security model needed. How did you extend or supplement the controls?

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adding script tags in workspaces (SOW, HR agent workspace...etc) and native view

I intend to use google analytics to track how users interact with my application. To do so, i would need to add a script tag into the head HTML element (refer to below). I managed to do so in the employee centre (by adding the script tag in the theme...

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As a Risk Manager, Where we can see all the active Risks in the Workspace

Need to customise the UI Page...By selecting the list we get all risks right as a manager   

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Reading contents of Word, PDF file

i have this use case where i need to read the contents of CV/resume uploaded by users and pass it to a LLM to extract the skills. Currently, I am only able to do so using a txt file (refer to the below code).  But when i use this code on a pdf or wor...

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Interview Question for ServiceNow Developer | 3-6 Years Experience

Hi There, Recently I attended interview for ServiceNow Developer and the question which I faced are:1. Set Incidents as inactive if Problem is closed.2. Types of Business Rule and explain each.3. Types of Client Script and explain each.4. What is Gli...

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Does AI Control Tower inventory for governance different on platform LLM Virtual Agents?

AI Control Tower seems to automatically identify the Agentic workflows but not Now Assist LLM Virtual Agent the best I can tell. I've been through every documented table, CMDB and Asset, that I can find reference to. It does find the Agentic Workflow...

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Greetings

Just starting my System Administrator Career Journey. Eager to experience what ServiceNow has to offer.

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Need to create an Invoice record whenever system receives an email with attachment.

I need to create a new invoice record whenever an inbound email comes in with attachment and need to extract the values from the attachment using document intelligence and map the values to the invoice record.Currently I have created an inbound email...

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SOW - Use of Favorites?

We just turned on SOW (previously been working in Native UI for a few years) ... but I am not seeing how users can use Favorites like they can in Native UI within SOW.   Use case example:   Many techs have knowledge articles saved in their favorites ...

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Dynamics 365 Integration Permission Requirements

Hi everyone. We're in the process of onboarding Microsoft Dynamics 365 into our SAM module but we are struggling to understand and defend the level of access that the integration should have.Existing documentation states the permissions required and ...

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How to make mandatory incident fields editable in playbook after creation?

I created a playbook that triggers on new incident creation. During creation, mandatory fields get filled as required.Issue: After creation and playbook trigger, these mandatory fields that were filled during creation now appear as read-only in the p...

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Not able to see "Knowledge" check box on Incident form

Hi Team, I was unable to see the “Knowledge” checkbox on the Incident form under the Resolution section. Although it was already added to the form layout, the field was disappearing once the form finished loading. Can I get any help to fix this. Than...

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