How to cancel timer in flow

SaranyaD3595456
Tera Contributor

3 weeks ago

Hi,

When sctask state= onhold, substate = waiting for customer, then wait for customer response for 7 days, if no response then the task should be closed automatically, we configured the flow and we are facing issue

  • for example after 2 days, If the state changes from "On Hold" to "In Progress", the active timer should be cancelled.
  • If the state is subsequently set back to "On Hold" with substate "Waiting for Customer", a new 7-day timer should be started.
  • The system should ensure that only one active timer exists at any given time.

what changes should i made in the flow

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1 REPLY 1

Rafael Batistot
Kilo Patron

3 weeks ago

Hi @SaranyaD3595456 

 

Is better use a business rule to validate the days and after x days, closed as you preferences 

 

See an example of code:

 

Business Rule configuration

  • Table: sc_task
  • When: Before Update

Condition:

current.state.changes() || current.u_substate.changes()

 

Script

var isWaiting = current.state == 'on_hold' && current.u_substate == 'waiting_for_customer';

current.u_waiting_customer_until = isWaiting
? (current.u_waiting_customer_until ? current.u_waiting_customer_until : gs.daysAgoStart(-7))
: '';

 

change the name of field for the correct one.

 

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