Hi,
When sctask state= onhold, substate = waiting for customer, then wait for customer response for 7 days, if no response then the task should be closed automatically, we configured the flow and we are facing issue
- for example after 2 days, If the state changes from "On Hold" to "In Progress", the active timer should be cancelled.
- If the state is subsequently set back to "On Hold" with substate "Waiting for Customer", a new 7-day timer should be started.
- The system should ensure that only one active timer exists at any given time.
what changes should i made in the flow
