ServiceNow Community

scratchpad field set readonly for non ServiceDesk group

Hi, I am trying to set a variable in the catalog item to read only for other than Service Desk group at the sc_req_item level. I tried it but still non Service Desk group is able to edit it. Kindly help. (function executeRule(current, previous /*nu...

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Security issue while adding/removing users from HR group via Flow

Hi all,I have a catalog item attached to an HR service for Add/Remove users from HR groups. After HR case approval, my Flow should add/remove the user from the HR group. Initially, when running as System User, the Flow was erroring out due to securit...

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Now assist custom skill kit issue

Hi,I have created a custom Now assist skil kit and activated it through 'Now assist admin' as well. I want if user gives a prompt in now assist panel for change report generation, this skill kit should be called and the report link should be generate...

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Resolved! SAM Pro - Unrecognised subscription identifiers

Hi everyone,One of our clients has subscriptions coming in from an integration which brings in subscription identifiers to match these subscriptions to software models. For 6 particular subscriptions, software models were not automatically created wh...

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SAM Pro
software subscriptions

Role for adding members to Agile Team

I want my PMs to be able to self manage their Agile teams when members are added or removed. What role do I need to give them in order to do this?

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Users with Specific Roles or Managed Group have access to Create, Update and Delete CI Relationships

I have a requirement where users who either have specific roles (u_cmdb_mgmt, asset) or are members of a CI's managed group should be able to create, update, and delete CI relationships in the CMDB.I've implemented a script that checks for these cond...

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Service Operations Workspace - Image to appear next to caller field if custom checkbox is true

Hello, Within the Service Operations Workspace I am trying to have an image appear next to the "Caller" field if my custom checkbox field is true. I believe that I know how to do this in Core UI however I don't believe that this will work in SOW. Doe...

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workflow

HI team , need help in script I have a catalog item called ' SWA AD 'in that we have reference field ' Application Name ' which refers to cmdb_ci_service_auto table .approvals has to trigger to the application service >> approval group As this is ...

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Reference Qualifier vs auto-populate filtering

Hello, I have this by the look, very simple business requirement, but I do struggle with it. For one of the catalog item, there's a requirement to show in field "Organization" only those departments, which have parent = empty and code!=obsolete (modi...

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Field Mapping in case selector for CSM/FSM configurable workspace

I have a requirement where I need to do field mapping from Interaction table to the selected case table when I click 'Create Case' action on interaction form in WorkspaceI enabled 'create case' action using steps : Enable the Create Case UI action fo...

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Filter Knowledge Search in Virtual Agent Based on Pre-Chat Survey Selection

Hi All,I am working on a Virtual Agent use case where I have configured a pre-chat survey with an option:"Please select if your inquiry is related to HR or IT"and display buttons: IT and HR. My requirement is: If the user selects IT, then any further...

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Flow fails to remove user from HR Group, even when flow is set to "Run as system user".

Delete/remove user from groups via flow designer. But faced error as "unknown error occurred".Flow is set to Run as System user, Flow is in global scope. Tried to check docs as well. No luck with provided solution: Security issue while adding/removin...

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PA: health dashboard

Hi Team , there is a requirement, client needs health dashboard (completeness compliance and correctness) on a new dashboard. based on the group , can we implement using performance analytics ? how i can i implement this , can someone guide me ? muc...

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How to restrict the record producers to be viewed from Catalogs and Direct Links

We have HR service and record producer is attached to it.We are restricting the record producer from a group of people By using the Available For Tab by adding the user criteria.When the restricted users are trying to search the name of the Record pr...

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UI Builder - Lookup a single record Data Resource

Hi, I am encountering an issue with the 'Lookup a single record' data resource. I am using a data binding for the 'Record' parameter from a client state parameter. Issue I am seeing is that if that client state parameter is empty, a refresh on the ...

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