ServiceNow Community

Even CIs that do not have the target tags are displayed in Tag-base ServiceMapping.

We applied "Key A" to services and network devices using cmdb_key_value and executed Tag-base ServiceMapping for "Key A."However, CIs that have "Key B" in addition to "Key A" assigned via cmdb_key_value are also appearing on the ServiceMap.There are ...

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Prioritizing MI Notifications

Dear Community,Need suggestions and recommendations on how to prioritize a specific sub-type of incident notifications ( Major Incident comms ). The event queue sometimes get flooded owing to spike in Event management sources resulting in backlogs w...

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Flow designer logs updates

I have a flow designer in which I am updating the time zone with location.timezone if the location is not empty and trigger condition is Record created or updated. The flow is currently triggered on Record Created OR Updated, which causes it to run e...

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How to use a widgets in a dashboard?

Hello every one, I created a "spider" widget and I'm trying to insert it on a dashboard, but I can find the way. It is possible to user widgets in dashboard or only in service portals? Thanks!

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status report in project workspace

Hi , on project workspace , i am working on status report . where can i find configurations for these ui actions approve, edit, print?

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Adobe cloud integration validation failure but authentication is success

we have adobe integration setup for SAM, we have created OAuth profile with instance url,client id,secret key, org id and all. even the authentication is also success, we could that OAuth token is generated successfully, but when we click on validate...

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FSM – CI does not link to Asset, Affected CI / Configuration Item not auto-populated (custom CI clas

Hi everyone,I’m working on a Field Service Management requirement and I’d really appreciate some guidance to understand the correct / recommended configuration for CI–Asset relationships and how they drive behavior in Work Orders and Work Order Tasks...

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Client-side UI Action to clear form fields without page reload (New Record)

Hi Community,I am looking for support regarding a custom UI Action I created to reset a form. Requirement: I have a "Reset Form" UI Action button that appears on the form before insertion (New Record). My goal is to clear all field inputs so the user...

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ServiceNow HRSD (Tutorial Article Part - 1)

Hello ServiceNow Family, I have started a Article series on more compelling Module ServiceNow Human Resources. In many companies, HR spends a significant amount of time on repetitive tasks such as responding to emails, managing chats, and using...

Article
Best Practices
Multiple Versions
Team Development

Adjusting Receive Purchase Order Settings

Hello everyone, OOTB, when I receive a PO, all models are displayed and the check mark for Receive is set to True for all of them. Is it possible to adjust this setting with little effort? If so, where can I make this adjustment?

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Rearrange the actions available for agents for a case

Hi Team, I want to rearrange the UI Action on the HR Agent Workspace, the buttons appear in the sequence [Assign to me, Start Work, Suspend, Save, Start Microsoft Teams Chat].Please let me know from where we can change it. Thanks,Prudhvi

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breached incidents

I need to get a list of all breached incidents in my group's current incident queue

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UI Page processing script not getting run in Firefox but works fine in Chrome

I have a UI Page that works fine in Chrome. It collects information from the user and then the processing script takes that information and creates records from it. However, when I run the same UI Page in Firefox, the records do not get created. I pu...

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Let's play a little Game - what will this code do?

As an ex-DB guy, I am always interested to see how ServiceNow works under the hood.Therefore, I did a little experiment on my PDI.First I created a table called u_device with a single mandatory field u_imei: And then I opened "Scripts - Background" a...

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Dynamic Data Binding Issue: Same Task Number on All Cards

Hey guys! I really wonder what I'm doing wrong, as I've followed this Youtube tutorial thoroughly. Watch from 5:27 to understand where my issue starts.I am trying to show information about specific tasks, but it doesn't matter which card I open up, t...

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