ServiceNow Community

ARTICLE - Custom Attachment Visibility Before Upload (UI16)

Hi everyone I had a requirement where users need to choose the visibility of attachment(s) before uploading them. RequirementWhen a user uploads attachment(s) from a record (e.g., Catalog Task):Ask the user who should see the attachment(s)Based on t...

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How to make Activity Tab in Service Portal to show and update only additional comments

Hi,When I create a record from the service portal Im being redirect to page id='ticket'. Under this page i have the OOB Activity Tab. When I add a comment there, it being added to the work_notes instead of additional_comments, how can i change that i...

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How to Add VIP visual indicator for “Requested for” on RITM (similar to Incident Caller VIP)

Hi Team,I have a requirement to visually highlight VIP users on the Requested Item (RITM) form. RequirementOn the Requested Item [sc_req_item] form:Field: Requested for (requested_for)If the selected user has VIP = true (in sys_user.vip):Show a VIP i...

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Red Hat Linux BYOL

Hi All,Zurich release:We have per socket entitlement for RHEL Server and also RHEL Virtual Data Center.We also have Linux servers being discovered in Google Cloud that have Cloud License Type BYOL. These servers are correctly listed in the key values...

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Resolved! Are CAS-PA and CIS-PA the same certification?

I am a Business Analyst, and I am planning to pursue the CAS-PA certification, as it aligns well with my role. However, when I search the ServiceNow Credentialing Program Guide (https://www.servicenow.com/services/training-and-certification/journey/...

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How to Set Secondary Owner to AD Group in Active Directory through ServiceNow Flow

We’re implementing an automation in ServiceNow to create Active Directory groups and assign ownership. Our goal is to set both the primary owner (“managed by”) and the secondary owner(s) at the time of group creation.What works: Creating the AD group...

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Auto generate PDF of RITM with related list and attach to the RITM itself

I want to auto generate a PDF whenever the request is completed and auto attach the PDF to the actual RITM.The PDF should contain all variable information along with the Approver related list

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Show the overall price of cost of servers per model

We have one report where we need to show the servers with their specific overall price per model. So far, with exploring the Platform Analytics, I still can't sum the cost for each model group. A colleague of mine suggested that I should try indicato...

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What role should ServiceNow Auditors have?

What is the standard approach to provide roles to Auditor and what roles has to be provided who can read the data for audit management?

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Guidance Required: Move Request and RITM to On Hold Instead of Canceled on Manager Rejection

Currently, when the manager rejects the approval, the Request and RITM are automatically moving to Closed Rejected / Canceled / Closed Incomplete, and the RITM is also getting canceled. I understand this is OOTB behavior.However, as per the client re...

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Restrict visibility of attachment on SCTASK and RITM activity

Hello, ON RITM and sc_task, only members from a particular group should be able to access attachments attached in Catalog Item Variables from the activity section. How to achieve this Any Insights into this are highly appreciated.

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Want to Play a Game? Check out what one group did to educate ITSM customers on ITBM

Learning ITBM through gamification (Contributed by Mark Bodman from the IT Business Management BU Mark is the Product Manager for Application Portfolio Management)We can take a breath after completing our Knowledge 17 conference, it as a phenomenally...

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Service Bridge Onboarding Error

Hi,I'm facing an issue while onboarding an customer using Service Bridge and During "Connect to Provider"Its showing the error as follows:Request to establish a ServiceNow Service Bridge integration We failed to find a matching Registration task. Thi...

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Nested approvals - the record is approved by the first approval before the second one is triggered

My customer has an approval requirement for the Request (sc_request) level of a submitted order guide. There are 4 scenarios:Approval 1 and Approval 2Approval 1 onlyApproval 2 onlyNo approvalScenario 2-4 work as expected. Approval 1 is a single user ...

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Insights button in dashboard

Hi, I have an insights button in my platform analytics dashboard but it shows nothing actually. What is the actual function of this button and if it does not work can we hide that button?Is there any way that we can hide it for one dashboard? Regar...

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