UI Builder - Data Visualization score card.

Hello Team,          We have requirement as such that on selecting Group from dropdown (Typeahead single select component), dynamic query "Group = Selected Group" should be passed to data visualization score card. How it should be done?         Pleas...

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Need to add delay in script include

Hi @Ankur Bawiskar , I want to add delay in the script include.I tried the script mentioned in this https://www.servicenow.com/community/service-operations-workspace/add-sleep-or-delay-in-your-script-for-global-scoped-app/tac-p/3516944#M207  in my sc...

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State Field in alm_license table in SAM Pro

Hi,I see "state" field is mandatory field and hence throwing an error while importing the entitlements through entitlement import template.I can add this column in the template and update the value as "Build" and fix the error but I am assuming if th...

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Prevent tag submission

I have a tag called "Tag Ex" and only specific groups are allowed to use this. I have created a before business rule so that an error appears when a user outside the groups tries to apply the tag with the same name. It will still allow outside users ...

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Unexpected Behavior: Catalog Variable Showing Another User’s Phone Number

I encountered an unexpected issue and would like your help.I created a catalog item in ServiceNow that displays the logged‑in user's own information and allows them to edit it if necessary.However, one user reported that the phone number shown in the...

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Task 09: Remediate Duplicates - Reset?

I am having a great deal of trouble completing Task 09: Remediate Duplicates on the configuring the CMDB. After completing it incorrectly, there is not anyway to go back and complete it again because there is a server record missing. Is it possible t...

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Unable to reset the password for user in AD

I was working in creating the admin account in AD using the flow designer and account is being created. Also, I was trying to reset the password after the account is created and I see in the flow it is showing as success and when I try to login with ...

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Get SCCM data and populate cmdb_ci_disk table, specifically the hard drive serial_number

We have a working SCCM connection. I am trying to populate the hard drive serial number into ServiceNow. I can see the value is available in SCCM, but when I try to create a transform map or adjust the robust transform, the serial_number field is not...

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Regarding Data encryption

I want the explanation for the following questions in a document which explains how this is implemented in ServiceNow ?1. How the ServiceNow data is managed at storage ?  Is that all encrypted ? How the encryption is handled ?2. How the data is encry...

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NOW ASSIST AI SEARCH LICENSING

Hi,could you please confirm whether enabling and using Now Assist in AI Search consumes Assists (the consumption units used by Now Assist features), or if this specific AI Search capability does not consume any Assists?Thank you.

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AI Search or AI Genius results not appearing in Help Portal search For some Prompts

We are on ServiceNow Zurich Patch 7 and are facing an issue with AI Search or  AI Genius in the Help Portal.For certain search stringsThe expected results are visible in AI Search Preview.However, the same results do not appear in the Help Portal sea...

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Reporting on the source of interaction records

Is there a way to report on the source of an interaction record beyond creating a custom field? Interactions could be generated through chat or via email or from the service portal, which means we could use the 'type' but if there are multiple record...

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Need the latest SOC2 report of ServiceNow to submit to Internal Security Compliance Team

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The CMDB "Beast": Solving for Ownership Without Over-Engineering

I recently received a question that hits on a universal pain point for anyone managing a CMDB: "What is the best practice for filling empty ownership attributes on Virtual Machines?" It’s a classic dilemma. Because ServiceNow is an endless toolbox, i...

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