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Community activity

Resolved! CMDB health dashboard not working

Hey Experts, Require ur help/insights on CMDB health dashboard. When I open the dashboard it shows N/A even though the records are present in CMDB.How can I get it to show the output?TIA

  • Question

How to Safely Decommission a Custom Table With Active References?

Hi Community,I need to decommission a custom table that has around 2500 records. The challenge is that several existing RITMs reference this table. Actually we shouldn't delete the table directly because it will break those reference fields and cause...

  • Question

ServiceNow Field Service Management (FSM) - Product Checklist

Welcome Again,   Follow these high level steps to install and configure Servicenow FSM   Setup your environment Activate your FSM Plugin Additional plugins for Field Service Management  Quick start test for FSM  Set up your workforce Configure the Go...

  • Article

Change colors in widgets of the employee center portal

Hi,Does anyone know how to change the icons and font color of the Homepage Search widget, as well as the shadows that appear in the Task widget?I've noticed that these elements have a specific color in the Employee Center portal. I've already made ad...

  • Question

Notification to multiple users

Hi all, we have a requirement to send a single notification to more than 100 ppl from servicenow , right now when we try it, in recipient list email logs only 30-40 users are getting the notification is there an option to enable it for more than 100 ...

  • Question
  • Incident Communication Management

CSM External User Attachment Limitation – Any Known Workarounds?

Hi, Has anyone discovered a workable solution for the current limitation where external users cannot upload attachments on the CSM portal. Our customer’s process requires an attachment as an approval document when registering an entity, so this capab...

  • Question
  • Customer Service Portals

SLA % reached notification for (50,75,100)

Hello all ,We have a requirement to create SLA % reached  notifications for few groups.Observed there is OOB workflow : "Default SLA Workflow"  that calls event : "sla.warning.parm"  that calls notification : "SLA warning Parm"  we copied the oob not...

  • Question

Now Assist Chat Summarization not working for CSM ??

Hi guysWe installed Now Assist for CSM Plugin some weeks ago. Then it works fine.But since today, the skill Chat summarization displays the following message: "Chat summaries won’t appear until your IT administrator completes all the required steps i...

  • Question

Plugins needed for Now Assist in Virtual Agent

Hi all, We plan to implement Now Assist in Virtual Agent for our client, but the documentation doesn’t clearly specify which plugins are required. Since the client is only interested in Now Assist within the Virtual Agent, we want to avoid installing...

  • Question

Resolved! I need Prep suggestions for CSA exam

Hello everyone I am gearing up for the CSA exams. I have followed the ServiceNow University Path, but i need mire practice materials. So please share your pointers and materials. Thank you! Thank you!

  • Question

JSON field attribute

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field   Hi there,   A situation that sounds familiar when working with fields with JSON code: The JSON code hard to read, the code looks unformatted, the structure or errors are...

  • Article
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