ServiceNow Community

Notify the MS teams through Now Actions from ServiceNow

Hi All, We have received a requirement to receive an email notification once any Offboarding /immediate termination catalog is submitted. An email should be triggered to MS teams channel/Chat from ServiceNow.To achieve this we are following this Serv...

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Resolved! REST API for UI Policy and Data Policy

I have tried to search the documentation for an API that allows me to fetch information on the current UI Policy or for Data Policies and I can't find it. Is there such an API? Particularly, I am interested in learning about mandatory fields for inci...

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We need a report from pa_dashboards that dashboards are not using pa widgets

We are planning to migrate existing performance dashboards to platform analytics dashboards in the phase1 and phase 2 In phase 1 - Planning to migrate the dashboards which are not using PA widgets. For this, we need to prepare the list of dashboards ...

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Service Portal

Hi All, Can anyone let me know how I can learn Service Portal configurations. It is difficult to get the documents related to it.

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CSA Capstone project how to login to PDI

I have just completed CSA learning path and want to do the capstone project. I have requested PDI but how to login and see the incidents and all

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ServiceNow Slack Integration Overview

Hello, Community!I'm trying to set up a Slack integration and I'm confused by the different options.In the Slack app store, I can see already three options: "ServiceNow for Slack", "Now Actions" and the “Now Virtual Agent” App. In ServiceNow, I also...

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IntegrationHub

Check if Name of Supportgroup is already in Use

Hello everybody, We have a Requirement for a Catalog Item, to enable Users to order a new support group.The users can enter their preffered group name into a single line text field for which i would like to implement a validation, so that group names...

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A calendar displaying change schedule along with change tasks

Hi All, I need help on creating a change schedule to be as a calendar displaying schedule changes based on their planned start and end dates along with associated change tasks. Here I am able to get changes like show in attachment but not the change ...

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Rounding down of FTE from 0.5 to 0.49

We are using resource assignments in Project Management using FTE. When we create a resource assignment for 0.5 FTE it consistently updates to 0.49. The users schedule is for a 7 hour working day monday-friday and we have updated the "com.snc.resou...

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email notification

I want to sent the email notification to the Assignment group members which one is the best practice to do that ? coz assignment_group.include members in "who will received" is not working

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Report on sys_template table

We have a requirement to report on sys_template table to add all fields related to templates like-CI, AG, Category, sub-category, priority, etc. within report

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UI Policies Not Applying Correctly for Case Variables

Hi Team,We need to ensure that variables are initialized when a case is created or transferred between services via the agent workspace, similar to how it operates through the ESC portal.To achieve this, we're using a Business Rule that triggers when...

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Checklist visible in HR Agent Workspace

hi Guys! We have configured checklists on some HR Services so that HR Agents have clear instructions what to do and in which order. They're not mandatory so it is possible to close the case without all checkboxes being ticked off. Is there a way to ...

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Data Policy error in problem form

I am facing this issue where I click on "Fix" when the problem form is in "Fix in progress". I am getting the below errors. I have checked the data policies but they are good. As an admin user, i dont have this issue. but others are facing this issue...

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List Layout Appears Different for Some Users in HR Table

Hi everyone,I’m working with the table sn_hr_pa_profile_metric_result and I’ve noticed something strange in the list view.When different users access the same list with the same filter applied, some users see all columns (ex: Metric, Metric type, Emp...

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