MS Teams integration to send Major Incident communication

V S Jithendra K · ‎08-21-2025

Hi All,

As part of the Major Incident communications, we have a requirement to send Major Incident updates to specific Teams channel(s).

During a Major Incident, Major Incident manager should be able to send periodic communications (from Major Incident workbench) to specific teams channels that already exists.

Looking for a guidance on how to achieve the above requirement.

Dr Atul G- LNG · ‎08-21-2025

Hi @V S Jithendra K

https://www.servicenow.com/docs/bundle/yokohama-employee-service-management/page/product/notify2/con...

This is basic configuration and you can modify it as per need,

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M_R_Rush · ‎09-26-2025

How does one set that up? I currently have the ability to send MS teams messages via a flow, but when I go to the Major Incident Workbench I don't see the channel option to use Microsoft Teams?

EDIT: I found This KB which lead me to enable the checkbox ,and it now appears. My question now is how does ServiceNow know who to send the message to in Teams?

I feel like I'm skipping setting up the intigration and can't find any documentation on the steps needed to do that. I just need to set up and configue ServiceNow so that users are able to send teams message to a specific group chat from the Major Incident Workbench.