ServiceNow Community

Problem Priority not updating when impact and urgency are changed

I noticed that the Priority matrix is not updating in a problem ticket. I can change both options to High, but te Priority will remain in Planning. It works in an incident ticket. What could be the disconnect?

Question

Parallel Flow Launcher / Subflow Variables

I have questions regarding variable handling within a subflow called from a Parallel flow launcher. Following are the scenarios I need clarification on. Input Variables: Within Workflow Editor, I see an option for "Edit Inputs" to define these varia...

Question

Hardware status and Substatus OR Install status on CI-classes with Hardware devices

Hi,I am facing a possible issue in the use of Hardware status and Substatus versus Install status. Following the documentation Hardware status and Substatus should be used on CI-classes that contain hardware CI's while Install status should be used i...

Question

Limit catalog items to users with specific job title

I think I have 2 ways to tackle this, but looking to do it the easiest wayI have a list of catalog items that we want to limit to users that are in a specific location or have their job title contains a key wordWhen I look at the options to build thi...

Question

Is it possible to add colours to widget if threshold level breaches in Performance Analytics Report?

Hi There, I have a requirement to create PA report for "Open Incidents". I have added threshold to 400. Is it possible to somehow change the colour of this widget to red if total count crosses 400? Thanks!

Question

Triggering logging when the role has elevated

The requirement is to trigger the logging as soon has a role that he has elevated to log what operation he will do during its elevated period. I had found the following For a script to ensure the notification only triggers for a specific role (e.g.,...

Question
Now Assist for SecOps

Flow Designer showing empty runtime values for different fields after Xanadu Update

Recently our instance was upgraded to the Xanadu version but after that the Flows are not working correctly. The value of some fields of trigger record in some actions are coming as empty even though I know they are not empty. At the first step, ther...

Question

SuSe Security (former NeuVector) Integration to Vulnerability Response?

we're using NeuVector for Container/Pod Scanning for Vulnerabilities. Is there an OOTB Box Integration available? If not, has anybody already integrated it? (Enterprise Integration | SUSE® Security 5.4)

Question

Now Assist in Virtual Agent not working

I converted a topic from our NLU to use LLM. It was published. I can test it fine and it works. But if I try using topic discovery it just keeps giving me the message saying sorry there was a problem on my side. Any ideas? Here is the description of ...

Question

Moving a button from UI Builder to a drop down in workspace

There is a button called as task, whenever we click on this task button, it opens a modal pop up. This modal pop up has a component repeater which is used for 10 times, this will show different catalog items, when user click on them, it redirects to ...

Question

Resolved! "Restricted by Access Control" in Mobile Agent list - only on one instance

Hello! We are building a scoped mobile app that runs in Mobile Agent. It worked fine on our Dev instance but once we moved it to the Test instance, we are seeing "Restricted by Access Control" "records" in the list view. The list is filtered by assig...

Question

Issue with Blank Summary in Service Operations Workspace After Zurich Upgrade

I'm facing an issue where the Summary section in the Service Operations Workspace (SOW) Incident view is showing up blank after filling the required fields under "SOW-Incident-Overview" view.

Question

Email functionality

Hello members of CSM, Is it possible to send out an email to a client based on a case which is logged by a client on Servicenow without going to outlook? Kind regards,

Question

How to create a copy of UX Client Script

https://yourinstance.service-now.com/sys_ux_client_script.do?sys_id=afda47b0934f765089d3be2a6aba1040&sysparm_record_target=sys_ux_client_script&sysparm_record_row=4&sysparm_record_rows=4&sysparm_record_list=nameSTARTSWITHOpen+list+page%5EORDERBYname ...

Question

clicking on new button in related list gives an alert : failed to execute action

In the service operations workspace, in related list - child incidents, related records tab, there is a new button.We have to customize the button in such a way that it opens a modal pop up with 3 options in the dropdown. Based on the user selection...

Question