ServiceNow Community

if want to restrict assigned to field based on caller id location

If caller id location is matches with the users in the assignment group then i want to see those users in the assigned to field.

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Create Hierarchy between Business units in EA workspace dashboard

New to Platform analytics dashboard. Create a new filter referencing to busines unit table in EA workspace, In data to filter added Business application.Business unit I want the selected business unit in filter to be searched in Business application ...

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UI Builder : Next Experience
Workspace : Next Experience

UI Action is not working

I have a requirement where :when only on assess and RCA state reject button should be visible ( working)and when if clicked on assess then first make the work notes mandatory (its working) it should move back to new state (not working) & if clicked o...

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Resolved! Discrepancy between record states and metrics table.

Hi everyone!I hope this message finds you well! I'm dealing with a scenario where, when a RITM (Rapid Interruption Time Management) has its first state transition to On Hold OR Awaiting Prioritization, the record isn't updated in the Metrics table. A...

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incident is promoted to MIM, assignment group should not get changed

Hi Team, I have a requirement that whenever incident is promoted to Major Incident management the assignment group, assigned to and state should not change. I have written business rule to achieve the scenario PFA snapshots Like when incident is prom...

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How to close GlideDialogWindow

Cannot close the dialog created by the UI action.ui action onClick:function onClick() { var sysId = g_form.getUniqueValue(); console.log("=== Notification Dialog Initialization ==="); console.log("Incident sys_id: " + sysId); if (g_...

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Quick/Bulk Edit in SOW

I've been tasked with disabling the ability to update a Config Item in the SOW based on the name of the CI. So if somebody in the SOW, opens their nav, heads down to the CMDB section and chooses a CI list, then they should not be able to modify any C...

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Reports IN/OUT Flows

Hi Experts There is a report I required. How many Incidents resolved in Network group in a week and How incidents are moved to network group to other groups. RegardsDinesh Kumar

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API restrictions in OOB API for attachment

Hi all, We have global table for attachment and there are system properties for that as well from OOB, now we have extended the task table in our custom table and here we are using attachment which is globally. Now the requirement we have to manage ...

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Test Data Deletion Fix Script ATF

Hi,Has anyone used Test Data removal using the Fix Script in ATF? If yes, can you please share the script? At my company, I create dummy data for each test case, so I didn't need to use any table Cleanup or anything. Kindly help.RegardsSuman P.

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When a variable is updated on the sc_req_item record, a new sc_task should be created in the Service

When a variable is updated on the sc_req_item record, a new sc_task should be created in the Service Catalog Task table.I have try to create the flow designer sc_req_item Table is not showing in Trigger table. This should be automating any steps ther...

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Flow Designer

Hi All,Good dayI have created a new catalog item. Some variables (checkbox type) should be visible only after the request is created, meaning they appear only in the RITM, not in the catalog form.Here’s my setup:I have a Tech Tower variable (type: la...

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Is that posible to hide reports widget in "Workspace Dashbaord".?

Hi All,I have a custom application that includes a workspace. In that workspace, there is a dashboard with multiple reports.My requirement is to hide one particular report for all users except those in one specific group. Is that possible? Example: I...

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Element Variable not showing in BCM workspace.

Hi All,Need help on element variables of BCM workspace. I created element variables but it is not visible on BCM workspace. Any idea how to show it in workspace.

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Business Continuity Management (BCM)

SNOW university courses

In SNOW university, as I complete a course, there is no "button to push" that says "i've completed the course and take me back to my "course stream"". So every time I complete a demo/course/module/etc, it just sits on the last page. If I want to g...

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