ServiceNow Community

Why do app names differ when changing languages in Microsoft Teams?

Why do app names differ when changing languages in Microsoft Teams?Which is the older version?JP↓ EN↓

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Virtual Agent

Building a chat interface in ServiceNow using ServiceNow AI (RAG & Vector Search)

Hello Community,I am exploring a requirement to create a chat-style interface in ServiceNow.The scenario is:For a given record, a user will upload a document into ServiceNow.The AI should respond only from the contents of that document when a user as...

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How to hide specific quick link on now mobile

Hello Everyone, I'm trying to hide two specific quick links on Now Mobile app which are created under taxonomy topic. I can see user criteria can restrict, but in my instance there is no additional role for Mobile and portal for End users. Is there ...

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Upcoming Upgrade from Xanadu Patch 9b to Zurich Patch 1 – Plugin & Feature Review

Hello All,We are planning to upgrade our instances (Dev, UAT, and Prod) from Xanadu Patch 9b to Zurich Patch 1.As part of the upgrade preparation, we are reviewing the currently installed plugins and applications. According to the Zurich release note...

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Architect

Is Business Relationship Manager roles usually taken by Product Owner of Business analyst

Hi Community,According to the SN definition in demand management process, BRM is defined as "The Business Relationship Manager is responsible for maintaining a positive relationship with customers, identifying customer needs and ensuring that the ser...

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Any API is available to get ACL/Role assigned to AI Agents

In the recent zurich release ServiceNow introduced new feature with which we can directly assign roles to Agents (Define who can access the AI Agent) through ServiceNow UITo get those assigned roles/ACL do we have any API available ??And is it possib...

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Dynamic content block - how to create drop down

I have a dynamic content block (which is working now), with a free type string field. I'm wondering how can i create a drop down to select from so that the data can be filtered that way? The code is below Thanks<?xml version="1.0" encoding="utf-8" ?>...

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How to Access a ServiceNow Dashboard from Within Another ServiceNow Dashboard in an iFrame

Hello all, I have a dashboard and want to open another dashboard within an iFrame and have it stay within the current dashboard and not open in a new window. I cannot figure out how to do it for Dashboards within ServiceNow and not an external link. ...

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Dashboard
iframe

Old Dashboards Widgets migrating over to the Platform Dashboards Elements

I'm looking at going to the new Platform Analytics Dashboards from the older Dashboards. I've noticed there are some elements not listed. I have developed a LOT of items for the older Dashboards and want to bring some items over. I am aware I can mig...

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help: "Sum" time aggregation missing from Formula Indicators using % Unit

When creating a formula indicator, I've taken to making the time series of contributing indicators as "daily" b/c I can change the time aggregation at the time of data visualization. (weekly, monthly, quarterly, etc)But I noticed when I set the Unit ...

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Incident Trend reports in Platform Analytics

Hi Everyone!I'm looking to create a Incident Trend report that would show me the amount of tickets created for an Assignment Group hourly so that I could understand the workloads.We are using the SNOW instance that does not have the Reporting section...

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Integration between SNOW & Qualys via SGC.

Hi All,We are integrating Service Now & Qualys via Service Graph Connector. We have configured the Host & connection details. When trying to test Connection on Service Graph Connection Record, it is throwing Error 404 and Error Message as "Method fai...

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401 when not selected Apply to all resources

Hi All,I following ths article and then created an API key in my instance.But if I not select "Apply to all resources" then selected my specify resource, the response is 401, User is not authenticated. if I selected "Apply to all resources", the res...

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Reporting on Installed CIs for the Last 6 Months - Need Help

Is it possible, and if it is, how can I accomplish creating a report that will basically take a screenshot of what devices on a CMDB computer table were in an 'Installed' install status at the end of the month for the last 6 months? CIs change Instal...

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Performance Analytics
Reporting

NowAssist available in PDIs

Is there a future plan or conversations triggered to have NowAssist for ITSM available in our PDI's? certainly would be a nice to have

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