How to hide specific quick link on now mobile
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09-27-2025 06:42 PM
Hello Everyone,
I'm trying to hide two specific quick links on Now Mobile app which are created under taxonomy topic. I can see user criteria can restrict, but in my instance there is no additional role for Mobile and portal for End users. Is there any way to hide specific links only from now mobile.
- FYI- I'm routing to same taxonomy topic from mobile view also for displaying KB articles along articles these 2 quick links are displaying
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09-27-2025 07:52 PM
Hi @GaddamP
In taxonomy records, quick links support User Criteria. create a new User Criteria that excludes mobile users.
Apply that to just those 2 links.
or Else Move those 2 quick links into a different topic that is not mapped to Mobile. Keep your KB articles in the topic you show on Mobile.
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09-27-2025 11:29 PM
Hi @GaddamP ,
You can’t directly hide specific quick links in Now Mobile just via user criteria if there’s no separate mobile role.....a common workaround is to clone the Quick Links widget, add logic in its server or client script to check gs.getUser().hasRole(...) or gs.getUser().getUserDomain() (or check a user field) and filter out the unwanted quick link entries (i.e. only include links when the logic passes), then replace the original widget in your mobile view with your customized one......
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Kaushal Kumar Jha - ServiceNow Consultant - Lets connect on Linkedin: https://www.linkedin.com/in/kaushalkrjha/
