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Role Management - Inheritance issue.

Hi,We assigned the image_admin role to the knowledge role. As a result, users who already had the knowledge role inherited the image_admin role.Later, we removed the image_admin role from the knowledge role. While the image_admin role was correctly r...

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Resolved! Dot Walking to a parent field within an HR Template

Good morning! I am currently using an HR Template to generate fields within a Document task when it is created - I am now trying to add the parent/HR case "opened_by" field into this document task short description. I figured I could do this via a ...

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Dynamic Population of Lead Architect Select Box

The Lead Architect field should be populated dynamically with relevant users from the IT Architecture Chapter. Only active users with the title containing “Lead Architect” will appear in the list. The list updates automatically based on form changes ...

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Authority Document workflow

We have a requirement to enable option to check applicability of a regulation and then it goes to two level approvals on authority document record. To achieve that we are thinking to create a custom workflow, is it recommended to have that workflow c...

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Authority Document

We have a requirement to have a workflow to check applicability, approvals, reviewers. on authority document record. Is it recommended to have that workflow created? Any rcommendations?

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Congratulations 2025 ServiceNow Community Rising Stars!

We’re pleased to announce the long-awaited new wave of ServiceNow Community Rising Stars. You may wonder, what makes Rising Stars incredible? They are ServiceNow practitioners from all over the world who are setting a strong example for how to...

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See how long HR Cases were in the Awaiting Acceptance State

Is there a way to easily see (or perhaps exclude it from the duration field) the time a case is in the Awaiting Acceptance state from the time a case is open? We are in the process of setting up SLAs for our HR cases, but since SLAs can't capture dat...

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List Collector and Look Up User in Entra ID

Hi everyone, I'm trying to get a user list in a List Collector and pass to Look up User in Entra ID, to get the ObjectID of each user in the list to pass to the Add Users to Group in Entra ID.However, I'm hitting a roadblock. I'm successfully getting...

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Delete Knowledge Feedback Task

Hi,I've a requirement to give access to a particular group, by which all members of that group will have required access to Delete any Knowledge Feedback Task (kb_feedback_task). I've tried to create a new ACL as below - But it's not working. Can an...

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Problem with de-duplication remediation

During our de-duplication process, we have set up our default related list to ensure that change tickets, tasks and affected CIs are in our default list. However, when we look at the related list during a remediation, they always show as 0, unless th...

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Ask the Experts: ServiceNow-to-ServiceNow Integration Methods

Join Ask the Experts host Allen Andreas as he welcomes ServiceNow MVP Harneet, an expert in ServiceNow-to-ServiceNow Integrations, to explore the various methods that are available to you to help maximize your investment and level-up your usage of th...

Event

I want to delete the [Reply] and [Forward] buttons in the activity in CSM/FSM Configuration Workspace.

I am currently using the CSM/FSM Configuration Workspace. I want to delete the [Reply] and [Forward] buttons in the activity column of the record information. It would be very helpful if you could let me know.

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Agent Workspace
Customer Service Management

Trying to implement functionality to upload an attachment in a Service Portal widget

Hello! I created a custom portal widget that allows a user to download a document residing on a task, upload that document after they download it, and reject the document task if necessary - essentially our custom usage of document tasks. It is work...

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GenAi - performance testing

I want o assess the performance of GenAI features (response time) (such as incident summarization and resolution notes generation) using the current Now Assist plugin.However i do not see any straightforward tool that ServiceNow could offer.Can you ...

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Problem Management Roles - How did you distribute the roles?

Hi all, I am working on getting Problem Management in use for my company. We have solid process formed but distributing roles is now in question. I cannot find any best practices for this topic. At prior jobs we gave all assignment groups the proble...

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