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Make changes in variable set client script so it does not affect other catalog items

I want to add an if condition in my existing variable set Client Script so it does not affect other catalog items. I have written the below code to clear out the values if poet type is not capital but it is not working(highlighted in red color) funct...

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Report suggestion

Hello Team , Current report is showing in Seconds, is there any options to convert in hour please?attached is for your reference

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Now Assist for ITSM: A recommended approach to implementation

Attached is a white paper I have authored which shares an approach to deploying Now Assist for ITSM. This should be useful for anyone unsure of where to begin, and identifies some key challenges to watch out for on the Now Assist for ITSM adoption jo...

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Change Management
Incident Management
Now Assist

Issues with attachment file size in Import Set load data

I am trying to upload an excel sheet with 45000 rows in Import Set. The upload is failing and I am getting an error. I checked the Import Log and found out this error - File /glide/nodes/ven069459_16037/bin/../tmp/ids22e8500efb3fb6509bbaf9ce45efdc82....

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Best practice for site-level issues on Locations (OOB?)

Hi all, I’m trying to understand the best way (ideally OOB) to manage site-level issues/notifications in FSM. Use case:Field engineers need to see important site conditions (e.g. H&S risks, asbestos, barriers) whenever they attend a location, on both...

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How can I hide the “Edit file nam” button for attached files in CSM?e

While working with the out-of-the-box [sc_cat_item] in CSM, I noticed that the “Edit File Name” button (pencil icon) appeared when I attached a file.I was able to hide this button using a stylesheet, but is it possible to clone the widget itself, edi...

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ServiceNow University SSO loop issue

I can log in to servicenow.com with my ServiceNow ID, but when I try to open Now University I get stuck in an infinite redirect loop between the SSO login page and the University URL. I never reach the University home page or my course. I have alread...

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Now assist in Virtual agent

Hi,I have activated now assist in virtual agent . Now in now assist virtual agent i want actions tab to come similar to the virtual agents . And also i want to change the support number or give more options other live agent over there . I want like a...

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CMDB Read role required for catalog intake forms using lookup value?

We have a catalog item leveraging a look up value on the CMDB table for users to request decommission or backup / restore of specific devices. Historically we have not seen an issue, today a user raised an access concern and was unable to add or look...

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View Response in TPRM Workspace

View Response of the External Assessment is not getting displayed in the Workspace of Third-party Risk Management module? Can anyone explain the reason for it?

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Risk assessment is not showing in SOW

Hi Team, After Upgrade Risk Assessment is not showing in SOW, In Native UI it is showing in Related Link. Any Help??

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Service Portal text box text disappears

I am facing an issue in Service Portal where the text entered in a widget textbox disappears within a few seconds. This happens only in one instance, but in another instance the same widget works correctly. The widget code (client, server, HTML) is i...

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Case Management

Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge. Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it. Using the...

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Service Portal text box text disappears

I am facing an issue in Service Portal where the text entered in a widget textbox disappears within a few seconds. This happens only in one instance, but in another instance the same widget works correctly. The widget code (client, server, HTML) is i...

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ServiceNow Agent App - Add to Watch List Function

Is there a way to add an action item or function to a record screen that allows the adding of users to the Watch List? Do I just make a sys_user reference field input or should it be done another way?

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Now Mobile
Zurich